Can't manage devices on app? (pause and unpause)

Choran

Everytime I get on the my spectrum app and try to manage a device, I click on the device and a totally different device will open.

Community_Help

Just to follow up on the issue affecting device management, we are aware of this issue and this is scheduled to be corrected with the next app update.

James_M

The app was recently updated to version 10.2.0. Please ensure the app is either updated, or you can delete and reinstall the app to ensure the most recent version is in use. If you are still experiencing an issue, please let us know.

Renee_T

Hello @Choran

Welcome to our community! I'm sorry to hear about the difficulties with the app. Have you rebooted any of the equipment recently?

oogies

I'm having the same problem. From reviews for the app in the play store, so are a lot of other people. Nothing has changed except the app update on the 25th. Worked fine before then

FrustratedMember

Having the same problem, I've reset both modem and router, uninstalled/reinstalled app and still can't manage my devices. Went on the app chat, and after waiting over 20 minutes for agent to get to me they tell me I'm connected to a mobile account chat not internet app..uhhggg..so frustrated with this company.

anthonyjackson30

I'm having the same issue. Is anyone from Spectrum going to answer this thread with a solution?

PIN09876

They're not going to answer it here. They know there's an issue and not saying anything about it. People are leaving bad reviews about the app and all Specturm is doing is telling people to come here and there is nothing here. They need to address the issue and tell their customers they are working on it instead of jerking us around. Our connected devices are all messed up right now because we can't access them.

Heather_T

Just to follow up on the issue affecting device management, we are aware of this issue and this is scheduled to be corrected with the next app update.

Mykelalex078

The app will not allow me to manage devices on my internet. I click on one device and it sends me to another device. Trying to unpause a device but it takes me to a device that's I'm not trying to work with

Randy_S

Good morning and welcome to the forums @Mykelalex078.

Is the device you are trying to unpause a newly added (or traded out) device? Have you already tried uninstalling and reinstalling the app?

We are here to help.

Randy

Mykelalex078

It's old and has been on account since Christmas. I've Uninstaller and reinstalled app. If I click on one device and takes me to another device.

Maxallowed

When is the new app update coming? I keep getting my review deleted from the play store... I would love to be able to use the app since it costs so much for this internet...

Yippee

Did this get resolved?! I have not been able to unpause my devices and it's so frustrating. I click on the device and it takes me to another device. What is going on?!

Yippee

Is there a way to unpause all devices so I can at least use it?!? Everytime I click on 1 device it takes me to another! I just need to be able to use my devices please. Uninstalling the app doesn't do anything.

anthonyjackson30

Spectrum, thanks for the reply. When should customers expect the new updates? I may need to find another router, and internet service maybe, if the wait time is much longer.

Mykelalex078

No it hasn't been resolved. It's killing me because now I can't keep kids off at certain times.

Heather_T

Hello.

I definitely understand the frustration. We apologize for the device management issue with the app. Our app team is aware of the issue and working on a fix. Please look for an update in the near future that will address this issue.

James_M

The app was recently updated to version 10.2.0. Please ensure the app is either updated, or you can delete and reinstall the app to ensure the most recent version is in use. If you are still experiencing an issue, please let us know.