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Can't manage devices on app? (pause and unpause)

ChoranChoran Posts: 1 Newcomer
edited March 9 in Troubleshooting the My Spectrum App Jan 29, 2022

Everytime I get on the my spectrum app and try to manage a device, I click on the device and a totally different device will open.

Accepted Answers

  • James_MJames_M Posts: 3,652 ADMIN
    Feb 10, 2022 Answer ✓

    The app was recently updated to version 10.2.0. Please ensure the app is either updated, or you can delete and reinstall the app to ensure the most recent version is in use. If you are still experiencing an issue, please let us know.

Replies

  • Renee_TRenee_T Posts: 328 Moderator
    Jan 30, 2022

    Hello @Choran


    Welcome to our community! I'm sorry to hear about the difficulties with the app. Have you rebooted any of the equipment recently?

  • oogiesoogies Posts: 1 Newcomer
    Jan 31, 2022

    I'm having the same problem. From reviews for the app in the play store, so are a lot of other people. Nothing has changed except the app update on the 25th. Worked fine before then

  • FrustratedMemberFrustratedMember Posts: 1 Newcomer
    Feb 01, 2022

    Having the same problem, I've reset both modem and router, uninstalled/reinstalled app and still can't manage my devices. Went on the app chat, and after waiting over 20 minutes for agent to get to me they tell me I'm connected to a mobile account chat not internet app..uhhggg..so frustrated with this company.

  • anthonyjackson30anthonyjackson30 Posts: 2 Newcomer
    edited February 4 Feb 04, 2022

    I'm having the same issue. Is anyone from Spectrum going to answer this thread with a solution?

  • PIN09876PIN09876 Posts: 1 Newcomer
    Feb 06, 2022

    They're not going to answer it here. They know there's an issue and not saying anything about it. People are leaving bad reviews about the app and all Specturm is doing is telling people to come here and there is nothing here. They need to address the issue and tell their customers they are working on it instead of jerking us around. Our connected devices are all messed up right now because we can't access them.

  • Heather_THeather_T Posts: 121 Contributor
    Feb 07, 2022

    Just to follow up on the issue affecting device management, we are aware of this issue and this is scheduled to be corrected with the next app update.

  • Mykelalex078Mykelalex078 Posts: 2 Spectator
    Feb 08, 2022

    The app will not allow me to manage devices on my internet. I click on one device and it sends me to another device. Trying to unpause a device but it takes me to a device that's I'm not trying to work with

  • Randy_SRandy_S Posts: 370 Moderator
    Feb 08, 2022

    Good morning and welcome to the forums @Mykelalex078.

    Is the device you are trying to unpause a newly added (or traded out) device? Have you already tried uninstalling and reinstalling the app?

    We are here to help.

    Randy

  • Mykelalex078Mykelalex078 Posts: 2 Spectator
    Feb 09, 2022

    It's old and has been on account since Christmas. I've Uninstaller and reinstalled app. If I click on one device and takes me to another device.

  • MaxallowedMaxallowed Posts: 1 Newcomer
    Feb 09, 2022

    When is the new app update coming? I keep getting my review deleted from the play store... I would love to be able to use the app since it costs so much for this internet...

  • YippeeYippee Posts: 2 Newcomer
    Feb 09, 2022

    Did this get resolved?! I have not been able to unpause my devices and it's so frustrating. I click on the device and it takes me to another device. What is going on?!

  • YippeeYippee Posts: 2 Newcomer
    Feb 09, 2022

    Is there a way to unpause all devices so I can at least use it?!? Everytime I click on 1 device it takes me to another! I just need to be able to use my devices please. Uninstalling the app doesn't do anything.

  • anthonyjackson30anthonyjackson30 Posts: 2 Newcomer
    Feb 09, 2022

    Spectrum, thanks for the reply. When should customers expect the new updates? I may need to find another router, and internet service maybe, if the wait time is much longer.

  • Mykelalex078Mykelalex078 Posts: 2 Spectator
    Feb 09, 2022

    No it hasn't been resolved. It's killing me because now I can't keep kids off at certain times.

  • Heather_THeather_T Posts: 121 Contributor
    Feb 10, 2022

    Hello.

    I definitely understand the frustration. We apologize for the device management issue with the app. Our app team is aware of the issue and working on a fix. Please look for an update in the near future that will address this issue.

  • James_MJames_M Posts: 3,652 ADMIN
    Feb 10, 2022

    The app was recently updated to version 10.2.0. Please ensure the app is either updated, or you can delete and reinstall the app to ensure the most recent version is in use. If you are still experiencing an issue, please let us know.

This discussion has been closed.