Before posting a new question, please check out our Internet / WiFi and Spectrum TV App troubleshooting pages for common issues, as well as useful information to include in your post.

Advanced Search Options

We have advanced search options to make it easier to locate posts, questions and answers on this community.
More information can be found at Advanced Search Options
If you are looking for something specific, please check if someone else has already asked or answered the same question.
You are currently viewing the Spectrum Community Archives
This content may be outdated or inaccurate
All posts are closed and commenting has been disabled

If you have a question or comment, please start a new post (registration is required)

Leave the Archive

Frequently Asked Questions

(Quick links to the current most searched topics)
How can I pause and rewind live TV using the Spectrum TV app?
Spectrum TV App Supported Devices

Playback problems on cDVR for Roku

DcamarraDcamarra Posts: 17 Participant
edited August 2022 in Spectrum Archives: 2020 - Present Jan 31, 2022

Sometimes i get a message "something didn't work right try again latter". But later never happens because the program will never play. Also in the middle of a program the same thing happens. When it happens in the middle it buffers first.

I'm streaming thru Roku ultra. I just switched from a dvr and now I'm regretting it. I love the picture quality of the Roku and love being able to watch my dvr from my computers but if i cant watch my programs what is the point.

Is there a solution to this problem? Racing will start soon and if this happens with a race that i have recorded i will have no choice but to go back to the dvr set top box

Best Answer

  • SatchSatch Posts: 5,027 Contributor
    edited January 2022 Jan 31, 2022 Answer ✓

    Hello @Dcamarra,

    Start with a cold reboot of the Roku, your modem, and if applicable, your wireless router, one at a time.. If that doesn't work, or the problem comes back, see the following

    The message "Something didn't work right, try again later" when it repeats like that is an indicator of a signal problem or drop line problem. Bad weather, aging wiring, animal chews, all cause these kinds of issues. Along with pixilation and "Channel Not Available" issues.

    You will need to contract Spectrum for a signal and drop line test to correct this issue with Cloud DVR. Note that if a STB DVR did the same thing, the same advice would apply. Get a tech out to your home. Tell him that you have done all the reboot troubleshooting.



  • BinksterBinkster Posts: 1 Newcomer
    Feb 02, 2022

    I am having the exact same problem. Streaming recorded programs using the spectrum app on my smartphone which is on the same Wi-Fi network that my Roku is connected to works just fine with no issues. I suspect this is a Spectrum / Roku incompatibility issue.

This discussion has been closed.