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How can I pause and rewind live TV using the Spectrum TV app?
Spectrum TV App Supported Devices
Spectrum TV app stopped working on iPhone
keng33
Posts: 3 Spectator
Recently the app stopped working on my iPhone that has iOS version 15.4. I get the following message when I click to open the app: Error Please turn off the proxy server, and then restart the app. Reference code: IFE-1003.
I cannot find anything here or elsewhere on the web regarding this code, so am at a loss as to what to do. I removed the app and reinstalled. I check the proxy server settings for the Wi-Fi and it is set to off.
Also, the app still works on my iPad with iOS version 12.4.9.
There must be something I am missing. Please help.
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James_M
Posts: 4,034 ADMIN
Hi and welcome!
There is currently a known issue impacting the Spectrum TV app. Our engineers are working on a fix and will have the app restored as soon as possible.
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Replies
have you tried to reinstall the app on your phone?
Yes I have, before I updated the iOS and after. Was hoping the iOS update and reinstalling the app was the fix, but it did not work. Any other suggestions?
James_M, thanks. Is this due to later versions of iOS? I am guessing this, since it is still working with my iPad still on v12.