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Spectrum TV app stopped working on iPhone

keng33
keng33 Posts: 3 Spectator
edited January 2023 in Spectrum Archives: 2020 - Present

Recently the app stopped working on my iPhone that has iOS version 15.4. I get the following message when I click to open the app: Error Please turn off the proxy server, and then restart the app. Reference code: IFE-1003.

I cannot find anything here or elsewhere on the web regarding this code, so am at a loss as to what to do. I removed the app and reinstalled. I check the proxy server settings for the Wi-Fi and it is set to off.

Also, the app still works on my iPad with iOS version 12.4.9.

There must be something I am missing. Please help.

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Best Answers

  • James_M
    James_M Posts: 5,087 ✅ Verified Employee Moderator
    Answer ✓

    Hi and welcome!

    There is currently a known issue impacting the Spectrum TV app. Our engineers are working on a fix and will have the app restored as soon as possible.

  • James_M
    James_M Posts: 5,087 ✅ Verified Employee Moderator
    Answer ✓

    @keng33

    We're not sure, our engineers are still investigating the root cause of the issue.

Answers

  • aerodarts
    aerodarts Posts: 1 Newcomer

    have you tried to reinstall the app on your phone?

  • keng33
    keng33 Posts: 3 Spectator

    Yes I have, before I updated the iOS and after. Was hoping the iOS update and reinstalling the app was the fix, but it did not work. Any other suggestions?

  • keng33
    keng33 Posts: 3 Spectator

    James_M, thanks. Is this due to later versions of iOS? I am guessing this, since it is still working with my iPad still on v12.

This discussion has been closed.

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