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When to expect a Netgear Firmware update?

Brocodd24Brocodd24 Posts: 6 Participant
edited December 2022 in Spectrum Archives: 2020 - Present Apr 04, 2022

Does anyone know the latest firmware Spectrum has released for the AC1900 WiFi Cable Modem Router (C7000v2). I tried to talk with Spectrum about it and they acted like they don't do updates.

The Netgear Nighthawk app will not work without the router having version 1.03.01.

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Replies

  • Brocodd24Brocodd24 Posts: 6 Participant
    Apr 05, 2022

    Thank you! Hopefully, they can test and release the latest version soon to allow Netgear's Nighthawk App functionality.

  • Brocodd24Brocodd24 Posts: 6 Participant
    May 23, 2022

    Can you please provide an update to the firmware approval process for Netgear AC1900 WiFi Cable Modem Router (C7000v2). It's taking Spectrum way too long to improve their customer's equipment through firmware updates.

    The Netgear Nighthawk app will not work without the router having version 1.03.01.

  • Steph_SSteph_S Posts: 490 Moderator
    May 23, 2022

    Hello. After checking Netgear site it looks like the supported version is still V1.02.09.

  • Brocodd24Brocodd24 Posts: 6 Participant
    May 23, 2022

    Thank you, but I am aware of this. This there any plan to validate any of the other firmwares?

  • James_MJames_M Posts: 3,944 ADMIN
    May 23, 2022

    @Brocodd24

    The previous answer remains current;

    According to the Netgear Support, the current firmware version approved for Spectrum is V1.02.09. Our engineers test firmware updates on our network and once they are approved, will automatically update the firmware.

    There is no additional information available regarding when or if firmware will be pushed. Netgear will update the link provided when they have information regarding updates.

    Thanks!

  • Brocodd24Brocodd24 Posts: 6 Participant
    May 23, 2022

    Thank you but this is very disappointing as we cannot use the Nighthawk app without an update. I called Netgear about the firmware because their Nighthawk app will not work with the current firmware. They informed me that the latest firmware that's needed is 1.03.01. They recommended I try to get the Spectrum support team to approve the latest version.

    I guess it's time to use a standalone Modem.

  • RAIST5150RAIST5150 Posts: 892 Contributor
    May 23, 2022

    In general, that is usually better in the long run. Not just for the potential better configuration options/control and such... it tends to be much easier to move to newer feature sets that way.

  • MikePlasMikePlas Posts: 1 Newcomer
    Jun 08, 2022

    It's not Netgear that says when the firmware is ready for Spectrum to push - Spectrum is 100% in control of that. Spectrum is the slowest of all providers:

    THIS IS YEARS OUT OF DATE. There are security fixes in the firmware that are important.


    C7000v2

    V1.03.03 - Comcast

    V1.02.09 - Spectrum

    V1.02.12 - Cox

    V1.03.03 - Everyone else

This discussion has been closed.