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How do we remove our IP address from Charter's Block List?

ClydeVA Posts: 1 Newcomer

Our Home Owner Association (HOA) has been sending emails to me over the past few years. However, from time to time, Charter blocks email sent to my charter email account, so I can't receive my account statement or news about what's happening in my community. How do we fix this? Who do we call or write to resolve this immediately? The error code shown on bounced messages is: >: host refused to talk to me: 554 cmsmtp blocked.

   Please see for more information. AUP#In-1000

Unfortunately, the link above says NOTHING about why the email was blocked or how to fix it.

Best Answer

  • William_M
    William_M Posts: 1,187 ✅ Verified Employee Moderator
    Answer ✓

    Hi @ClydeVA ! Welcome to our community.

    The 1000 error means the IP address of the sender was blocked due to suspicious activity. It appears the IP is on the UCEPROTECT blacklist at level 3 which is an issue with the service provider, not necessarily the user of that specific IP. IPs are automatically removed from this blacklist 7 days from the last reported spam. As it is not your IP that is blocked it is not something you or we can fix, the sender will need to contact their service provider for assistance.

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