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Having issues with the app on Android

Vanessarae777 Posts: 1 Newcomer

I have been having alot of problems with the app going on several months. I have to constantly be using the website to access my information regarding, payment due, or outages. No information shows up on the app for me doesn't have my name or anything, used to be able to see connected devices to my service. Now it's just showing if my router is connected to the service. Please fix asap.


Best Answer

  • James_M
    James_M Posts: 4,914 ✅ Verified Employee Moderator
    Answer ✓

    Hi and welcome!

    Sorry for any issues with the app. What troubleshooting have you tried (such as deleting and reinstalling the app)?


  • Bigboy07
    Bigboy07 Posts: 2 Spectator

    When I type my password in it just go dim like it going to login but nowhere do anything..I Uninstaller and reinstall still nothing

  • Bigboy07
    Bigboy07 Posts: 2 Spectator

    I think the developers need to recheck the the program codes or something ..everybody is having similar problems

  • Renee_T
    Renee_T Posts: 731 ✅ Verified Employee Moderator

    Hello @Bigboy07

    Welcome to our community! We were aware of an issue with customers logging in to our My Spectrum app earlier today, but the issues have been resolved. Are you still unable to log in?

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