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Cloud DVR not showing up on Apple 4k TV

SMN222SMN222 Posts: 4 Spectator
edited June 14 in Troubleshooting the Spectrum TV App May 17, 2022

Hi, just got a new Apple TV 4K and just downloaded spectrum app and app working fine. Added cloud DVR to my service package and it is not showing any DVR options (playback under library or record from guide) on the Apple TV app. My iphone spectrum app showing DVR options. but not on Apple TV. I deleted app and reinstalled, logged out and nothing.. anybody else have issue?

Replies

  • Heather_THeather_T Posts: 121 Contributor
    May 17, 2022

    Hi @SMN222! Welcome to the Community.

    It can take up to 24 hours for app data to fully load. Was the Cloud DVR service added today? You can also try rebooting your modem and router as well. This can sometimes speed up the process.


    -Heather

  • SMN222SMN222 Posts: 4 Spectator
    edited May 18 May 18, 2022

    I ordered the service on Sunday and now 48 hours later.. rebooted the router, deleted the spectrum app and reinstalled and still no dvr options....

  • William_MWilliam_M Posts: 452 Moderator
    May 18, 2022

    Will you please reboot the modem as well? Also check to see if your Apple TV has any software updates available.

  • KerriwKerriw Posts: 44 Contributor
    May 18, 2022

    In my personal experience the dvr shows up within a few minutes after ordering. I would call customer service and ask them to make sure the order went through. It is not normal for there to be a delay, but you do need to unplug the Apple TV and plug it back in any time a change is made to your Spectrum TV subscription. I have found this to be true 100 percent of the time even if customer service says that is not necessary. Rebooting the modem will not help in my experience., it's the Apple TV that needs to reset- not the modem. And deleting the app and adding it back isn't necessary in my experience.

  • SMN222SMN222 Posts: 4 Spectator
    May 19, 2022

    thanks for the information but tried everything mentioned already (and again) and nothing seems to work.. I reset the apple tv fully and reinstalled all app sand no luck.. i'll call customer service tomorrow i guess.. annoying

  • SMN222SMN222 Posts: 4 Spectator
    edited May 19 May 19, 2022

    I figured it out.. had to sign in with different username/ password. I had username that didnt have @chartner.net and that one didnt work.. all solved.. thanks for the help

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