This content may be outdated or inaccurate
All posts are closed and commenting has been disabled
If you have a question or comment, please start a new post (registration is required)
Leave the Archive
Cloud DVR not showing up on Apple 4k TV

Hi, just got a new Apple TV 4K and just downloaded spectrum app and app working fine. Added cloud DVR to my service package and it is not showing any DVR options (playback under library or record from guide) on the Apple TV app. My iphone spectrum app showing DVR options. but not on Apple TV. I deleted app and reinstalled, logged out and nothing.. anybody else have issue?
Answers
-
I ordered the service on Sunday and now 48 hours later.. rebooted the router, deleted the spectrum app and reinstalled and still no dvr options....
0 -
Will you please reboot the modem as well? Also check to see if your Apple TV has any software updates available.
0 -
In my personal experience the dvr shows up within a few minutes after ordering. I would call customer service and ask them to make sure the order went through. It is not normal for there to be a delay, but you do need to unplug the Apple TV and plug it back in any time a change is made to your Spectrum TV subscription. I have found this to be true 100 percent of the time even if customer service says that is not necessary. Rebooting the modem will not help in my experience., it's the Apple TV that needs to reset- not the modem. And deleting the app and adding it back isn't necessary in my experience.
0 -
thanks for the information but tried everything mentioned already (and again) and nothing seems to work.. I reset the apple tv fully and reinstalled all app sand no luck.. i'll call customer service tomorrow i guess.. annoying
0 -
I figured it out.. had to sign in with different username/ password. I had username that didnt have @chartner.net and that one didnt work.. all solved.. thanks for the help
2
Categories
- All Categories
- 41 Community Information
- 1 Community Guidelines
- 10 Community Instructions
- 10 Comunidad Latina
- 24 Suggestions & Feedback
- 1 Community Follow Up
- 246 Internet
- 7 Internet Tips, Resources & FAQs
- 47 Connectivity
- 38 Email
- 21 Home Networking
- 114 Internet 2023 Archive
- 166 Watch TV
- 9 Watch TV Tips, Resources & FAQs
- 32 TV Equipment
- 38 Channels & Programming
- 5 Individual TV Network Apps
- 8 watch.spectrum.net
- 74 Watch TV 2023 Archive
- 75 Spectrum TV App
- 6 Spectrum TV App Tips, Resources & FAQs
- 1 Troubleshooting the Spectrum TV App
- 27 Spectrum TV App Feedback - Apple Devices & Apple TV
- 11 Spectrum TV App Feedback - Android
- 26 Spectrum TV App Feedback - ROKU & Other devices
- 16 Spectrum TV for Roku Devices
- 20 Cloud DVR
- 33 Spectrum TV App 2023 Archive
- 41 Spectrum Mobile
- 41 Spectrum Mobile
- 29 Voice
- 23 Digital Phone
- 6 Voicemail
- 30 My Spectrum Account
- 24 Managing & Using your Spectrum Account
- 4 Troubleshooting the My Spectrum App
- 12 My Spectrum App - My Spectrum App Feedback
- 535 The Archives
- 470 Spectrum Archives: 2020 - Present
- 65 Legacy TWC Archives: 2013- 2020