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Getting "App Unavailable" message when trying to login to Spectrum App
We have a Spectrum Enterprise account and are trying to use the Spectrum App with ROKU. It is a ROKU 4k stick. After entering our login credentials for the Spectrum app (we are sure that the credentials we entered are correct) a blue screen pops up that says, " APP UNAVAILABLE. The account holder has either blocked access to this feature or does not subscribe to an eligible video package". We have not blocked access and we've been told our video package is sufficient..
We are confident that signal strength to the ROKU is good as all other apps on ROKU function well. We are stumped. Having the capability to use the SIMPLE Roku remote in our location for senior citizens is important to us.
Any help is appreciated.