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Why can't I log in to Bally Sports app with my Spectrum info?

Answers
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Error Message: There is an issue playing this video. Either you are not entitled to this content or there is an error playing it. Please contact support at help.,ballysports.com.
I have been on this app in the last 30 days.
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Hello, Are you able to access Bally Sports via the Spectrum TV app?
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I am having a similar problem where I cannot use the Bally's app with my Apple TV or any Apple device for that matter. I get the same error message as the original poster. I have Bally's Sports WI as part of my cable package and can watch when connected to my cable box. But streaming with the app does not work. I have tried deleting and reinstalling the app many times.
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Hi Heather, sorry for the delayed response. My Spectrum TV cable package includes Bally Sports Wisconsin. I am also able to access Bally’s on the Spectrum TV app with both my Apple TV and iPad. Why can’t I use the Bally’s app on my Apple TV or iPad? Thanks.
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Thank you for checking! When you try to sign into the Bally's app, do you get a specific error message? If so, which message are you getting?
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I’m having this issue also.
Channel Unavailable. to watch this channel, please connect to your home Spectrum internet service. Reference code ALC-1003
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Home
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What troubleshooting steps have you tried?
Have you logged out of the app, reboot the modem/router and once the connection is back online please re-open the app and see if the issue is resolved?
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I have unplugged the Apple TV box and the router.
I saw that the is a software update I can run.
I am able to select all other channels on Spectrum but the Bally Sports Wisconsin is greyed out and gives me the error message I mentioned above when I select it…
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FYI. Updated with no change for Bally Sports channel availability.
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This might be another clue: other channels are listing episode options instead of being live….
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Also, Live TV option does not connect…get the spinning icon.
I am connect via Ethernet so its not a Wi-Fi problem….
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I guess I need to put in a service call…
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