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Recent update that changed Favorites, Locals - Channel Guide Categories - Spectrum app via Roku

scottknightscottknight Posts: 2 Spectator
edited June 21 in Spectrum TV for Roku Devices Jun 15, 2022

Did Spectrum change the spectrum app? On Roku when using the Channel Guide I can no longer get to Favorites, Locals or any of the other categories. In the past pressing the back arrow at the top of the remote would allow me to narrow the channel listing by selecting Favorites, Locals, as well as other categories they had listed. Now it just takes me back to the main spectrum screen. You can still flag/unflag a channel as a Favorite but there's no way to get to your list of Favorites via the Roku remote.

Best Answer

  • William_MWilliam_M Posts: 259 Moderator
    Jun 15, 2022 Answer ✓

    Hi @scottknight, welcome to our community!

    There have been some changes to the app. When viewing the guide or mini guide you now hold down the "Okay" button to view the list of available guide filters.

Replies

  • nfriendnfriend Posts: 1 Newcomer
    Jun 16, 2022

    The app no longer shows a better faster menu option when clicking the left arrow button. It just say click the right arrow for menu.

    The Right arrow did that before but now the left does nothing.

    Is there a reason for removing that option and making the left arrow useless?

    Thanks for any input.

    -Neil

  • Randy_SRandy_S Posts: 296 Moderator
    Jun 16, 2022

    Good morning, @nfriend and welcome to the Spectrum Community.

    We are not privy to the reasons why the engineers/app designers make the changes they do except that they do receive broader feedback they collect on usage stats and of course customer feedback.

    So, while I can't tell you the specific time or reasoning the app designers said, "Aha! let's make this move..." I can tell you that I will pass your feedback along. Won't guarantee a change but most certainly appreciated.

    Randy

  • scottknightscottknight Posts: 2 Spectator
    Jun 16, 2022

    Hi @William_M Thank you! Yes that works! It was driving me crazy not being able to narrow the channel list. I see holding the "Okay" button also now includes ability to sort either by channel number or network. Also very helpful.

    Now I have another question. Is there any way of displaying the "Info" about the program where it's positioned on the guide? I never found a way of doing this using Spectrum app via Roku. When using the regular Spectrum receiver and remote you can press the "INFO" key and it shows additional information about the program. Just curious if any way of doing this using Spectrum app via Roku.

    Also one more question: Is there any web site that documents using the Spectrum app via Roku remote? (that would list the various remote "shortcut" keys and what they do for navigating the Spectrum app via Roku remote).

  • Paul_BPaul_B Posts: 485 Moderator
    Jun 16, 2022

    Good afternoon @scottknight

    I am glad that work. I found this support article on our website which might be of assistance for shortcuts and what not. https://www.spectrum.net/support/tv/explore-new-spectrum-tv-app-roku

    I am not aware of a way to change where the info is positioned on the guide, but I am happy to submit feedback to our app developers if you would like.

    If you have any further questions, please let us know.

    Paul_B

  • airtasairtas Posts: 1 Newcomer
    Jun 20, 2022

    New update is terrible. Guide is slower, less info and filters take forever.

  • airtasairtas Posts: 1 Newcomer
    Jun 20, 2022

    Is there anyway to roll back?

    The guide is smaller, slower and filters take forever to get to.

    Who tests this stuff and think this is a good idea?

  • Community_HelpCommunity_Help Posts: 23 Moderator
    Jun 20, 2022

    I am sorry to hear that you are not happy with the new update. We unfortunately are not able to revert back to a previous version of the app. Have you tried logging out of the app, reboot the device that you are using to see if there is any improvement?

  • James_MJames_M Posts: 3,494 ADMIN
    edited June 21 Jun 21, 2022

    All -

    Thanks for the feedback! We have forwarded your feedback to the app team.

    They did ask us to let you know that the full guide is still available from the main menu and to look for a future version 7.8.0 release which will contain additonal improvements and fixes.

  • James_MJames_M Posts: 3,494 ADMIN
    Jun 21, 2022

    @Y2Jericho

    Will do! Thanks!

  • guitarwiz1guitarwiz1 Posts: 1 Newcomer
    Jun 22, 2022

    You can add me to the list of people that are dissatisfied with the new app version.

    I hate that everything pops up on the right side of the screen now.

    The mini guide is useless now. I used to be able to click the left arrow and see what time a show started and ended. There was a clock on the mini guide as well. Now it takes two clicks to the right to get the same information as the previous version, and it's very slow in doing so.

  • cyclonemike63cyclonemike63 Posts: 1 Newcomer
    Jun 22, 2022

    I mirror the comments that this new Roku update is absolutely terrible.. Please give us back the left arrow to get to the filters. The new "Hold OK" command is worthless and rarely works. It almost exclusively selects a channel instead of getting to the filters. No idea what developer thought this was a good system. I would also request a setting that allows the previous filter selected stays in place when leaving and returning to the App. I almost exclusively use "recent channels" filter and would like the option to allow that to stay. Thank you.

  • Paul_BPaul_B Posts: 485 Moderator
    Jun 22, 2022

    Hello @cyclonemike63 and welcome to the Spectrum Community!

    I will go ahead and pass along your feedback to our app developers regarding the latest update. Thank you for taking the time to bring it to our attention.

    Paul_B

  • William_MWilliam_M Posts: 259 Moderator
    Jun 24, 2022

    @Y2Jericho I'm sorry, we have not been provided any updates. Your feedback will be taken into consideration for future app updates.

  • austdotaustdot Posts: 1 Newcomer
    Jun 24, 2022

    I don't understand an update that does not work. I echo everything said above. I push my ROKU remote to select and, if it responds, it selects the item below or above the desired selection. I have six ROKU TV's and this is true on every one of them.

  • ChoochooChoochoo Posts: 1 Newcomer
    Jun 25, 2022

    I’m having the same issue as you are austdot.Iwill also add that when selecting desired channel I will at times end up on channel filter .I am using an older Roku and thinking I need a newer Roku?

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