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Spectrum app constantly crashing on Xbox series X

JimFrederickJimFrederick Posts: 1 Newcomer
edited March 15 in Spectrum Archives: 2020 - Present Jul 16, 2022

i have four Xbox consoles in my house. An Xbox one, xbox one x, Xbox series S. And Xbox series X. The spectrum app works fine on everything but the series X. It constantly freezes/crashes. I can’t pull up the guide. It is basically useless. Of the Xbox series X is the console connected to my living room TV. Since spectrum doesn’t offer cable boxes anymore, I am paying 100$ per month to stream the channels on my own devices and I can’t watch TV in my living room. Just about ready to drop spectrum and switch to AT&T fiber.


  • William_MWilliam_M Posts: 560 Moderator
    Jul 16, 2022

    Hi @JimFrederick, welcome to our community!

    Sorry for the trouble you are having with our app. Have you tried reinstalling the app? Is this Xbox connected with an ethernet cable or on WiFi? If on WiFi, is it further from the router than the other Xboxes?

  • BlingMikeBlingMike Posts: 2 Spectator
    Jul 20, 2022

    I am having the same issue. My Xbox Series X is connected through ethernet cord

  • BlingMikeBlingMike Posts: 2 Spectator
    Jul 20, 2022

  • Heather_THeather_T Posts: 121 Contributor
    Jul 20, 2022

    Hello @BlingMike.

    I'm sorry you're having trouble with the app on your Xbox. Are you able to log into the app successfully on other devices? If so, can you try resetting your modem by disconnecting the power cord and removing the cable line from the back of the modem for 15-20seconds? Then delete and re-install the app on the Xbox. This does usually correct any connection issues that may be affecting the app performance. If you're still experiencing this issue after following these steps please let us know.


  • BlingMikeBlingMike Posts: 2 Spectator
    Jul 20, 2022

    I did this and the app still crashes. I chatyed with Customer Support, he sent a refresh signal to my modem it worked for about 2 min and not it is back to crashing. I believe there is some type of bug with the app on the Series X. The appnworks fine on my phone

  • William_MWilliam_M Posts: 560 Moderator
    Jul 20, 2022

    Do you get any error messages when it crashes? Will you please go to through the web browser and test your speed?

  • SDanielleSDanielle Posts: 1 Newcomer
    Jul 31, 2022

    We’re experiencing the same issue on our Xbox. Everything else works completely fine. There is a greater issue that power-cycling equipment isn’t fixing. It has to be addressed with Microsoft. Some customers are only streaming via consoles and they aren’t receiving what they’re paying for. Please fix.

  • Steph_SSteph_S Posts: 490 Moderator
    Aug 01, 2022

    Hello @SDanielle and welcome to our community.

    I was able to locate your account via your login information and I did check a few things on my end. I have sent a signal to refresh the signal to get the app to sync with the modem to check account services and subscriptions. Can you please uninstall the app on your XBox, reboot the modem and router and then re-install our app and log back in. If you continue to experience trouble, please let us know.

  • Nativmatt24Nativmatt24 Posts: 1 Newcomer
    Aug 25, 2022

    I have a series x also and the app crashes every few minutes it is beyond frustrating. I have uninstalled and rebooted router then reinstalled and its still the same - horrible. My wifi is excellent. This app is just horrible on to Xbox. When it is working for the few minutes it does, it is constantly stuttering. My Xbox streams 4k easily, there should be no problem with the spectrum 1080 signal.

  • HT_GreenfieldHT_Greenfield Posts: 283 Contributor
    Aug 25, 2022

    If you're using your Xbox series X with an LG or Samsung or Vizio [email protected] TV, visit this expert advisory article & scroll down to the "• 4K/120Hz" section. The Spectrum app is not the only video streaming app affected by this TV OEM hardware or firmware fault.

This discussion has been closed.