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Spectrum app constantly crashing on Xbox series X

JimFrederickJimFrederick Posts: 1 Newcomer

i have four Xbox consoles in my house. An Xbox one, xbox one x, Xbox series S. And Xbox series X. The spectrum app works fine on everything but the series X. It constantly freezes/crashes. I can’t pull up the guide. It is basically useless. Of the Xbox series X is the console connected to my living room TV. Since spectrum doesn’t offer cable boxes anymore, I am paying 100$ per month to stream the channels on my own devices and I can’t watch TV in my living room. Just about ready to drop spectrum and switch to AT&T fiber.

Replies

  • William_MWilliam_M Posts: 349 Moderator
    Jul 16, 2022

    Hi @JimFrederick, welcome to our community!

    Sorry for the trouble you are having with our app. Have you tried reinstalling the app? Is this Xbox connected with an ethernet cable or on WiFi? If on WiFi, is it further from the router than the other Xboxes?

  • BlingMikeBlingMike Posts: 2 Spectator
    Jul 20, 2022

    I am having the same issue. My Xbox Series X is connected through ethernet cord

  • BlingMikeBlingMike Posts: 2 Spectator
    Jul 20, 2022


  • Heather_THeather_T Posts: 121 Contributor
    Jul 20, 2022

    Hello @BlingMike.

    I'm sorry you're having trouble with the app on your Xbox. Are you able to log into the app successfully on other devices? If so, can you try resetting your modem by disconnecting the power cord and removing the cable line from the back of the modem for 15-20seconds? Then delete and re-install the app on the Xbox. This does usually correct any connection issues that may be affecting the app performance. If you're still experiencing this issue after following these steps please let us know.


    -Heather

  • BlingMikeBlingMike Posts: 2 Spectator
    Jul 20, 2022

    I did this and the app still crashes. I chatyed with Customer Support, he sent a refresh signal to my modem it worked for about 2 min and not it is back to crashing. I believe there is some type of bug with the app on the Series X. The appnworks fine on my phone

  • William_MWilliam_M Posts: 349 Moderator
    Jul 20, 2022

    Do you get any error messages when it crashes? Will you please go to speedtest.net through the web browser and test your speed?

  • SDanielleSDanielle Posts: 1 Newcomer
    Jul 31, 2022

    We’re experiencing the same issue on our Xbox. Everything else works completely fine. There is a greater issue that power-cycling equipment isn’t fixing. It has to be addressed with Microsoft. Some customers are only streaming via consoles and they aren’t receiving what they’re paying for. Please fix.

  • Steph_SSteph_S Posts: 435 Moderator
    Aug 01, 2022

    Hello @SDanielle and welcome to our community.

    I was able to locate your account via your login information and I did check a few things on my end. I have sent a signal to refresh the signal to get the app to sync with the modem to check account services and subscriptions. Can you please uninstall the app on your XBox, reboot the modem and router and then re-install our app and log back in. If you continue to experience trouble, please let us know.

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