Before posting a new question, please check out our Internet / WiFi and Spectrum TV App troubleshooting pages for common issues, as well as useful information to include in your post.

Advanced Search Options


We have advanced search options to make it easier to locate posts, questions and answers on this community.
More information can be found at Advanced Search Options
If you are looking for something specific, please check if someone else has already asked or answered the same question.

How do I return equipment?

peteschomakerpeteschomaker Posts: 1 Newcomer
edited September 22 in Managing & Using your Spectrum Account Aug 19, 2022


Replies

  • Renee_TRenee_T Posts: 327 Moderator
    Aug 20, 2022

    Hello @peteschomaker


    Welcome to our community! Equipment can be returned to us through any UPS Store, though it would need to be a full UPS Store instead of a UPS counter inside of a different store. Equipment can also be returned to your local Spectrum store.

  • delaney607delaney607 Posts: 1 Newcomer
    Aug 23, 2022

    Good afternoon, how do I get a mailing label to return old modem recently replaced with new provided by Spectrum?

  • Paul_BPaul_B Posts: 535 Moderator
    Aug 25, 2022

    Hello @delaney607 and welcome to the Spectrum Community!

    You can take the old modem along with its power cord to any UPS Store they will print out a label for your free of charge and ship the modem back to us. Please ensure you retain the receipt that you are provided by UPS until it is confirmed that the returned modem has been removed from your account.

    Paul_B

  • rsbraggrsbragg Posts: 1 Newcomer
    Sep 12, 2022

    can you tell me how to print a ups label so i can return a dvr to you? i don't want to go into a ups store to get the label.

  • Randy_SRandy_S Posts: 367 Moderator
    Sep 13, 2022

    Good afternoon @rsbragg and thanks for joining our Community.

    They won't just print the label, they will ship it as well. You just have to drop it off at the UPS store. That said, make sure you get a receipt for the equipment and hold on to it until you are sure it has been taken off your account. You can check in with us any time to get an update along those lines.

    Randy

  • Whiskers1948Whiskers1948 Posts: 1 Newcomer
    Sep 21, 2022

    Just got new receiver to add DVR, now what do I need to return along with the old receiver.

    I live 50 miles from a full UPS store, how do I return it?

    Ron

  • Tyleen_ZTyleen_Z Posts: 504 Moderator
    Sep 22, 2022

    Hello @Whiskers1948 and welcome to the Spectrum Community.

    If there are no Spectrum stores or UPS Stores near you then you can call in to 1-855-707-7328 to have them setup either a technician pick up or send you and empty box with a return label if one did not come with the new box.

    -Tyleen

This discussion has been closed.