Before posting a new question, please check out our Internet / WiFi and Spectrum TV App troubleshooting pages for common issues, as well as useful information to include in your post.

Advanced Search Options


We have advanced search options to make it easier to locate posts, questions and answers on this community.
More information can be found at Advanced Search Options
If you are looking for something specific, please check if someone else has already asked or answered the same question.

Frequently Asked Questions


(Quick links to the current most searched topics)
How can I pause and rewind live TV using the Spectrum TV app?
Spectrum TV App Supported Devices

Is anyone else having trouble accessing Spectrum TV on their laptops and xbox one?

KirchobKirchob Posts: 1 Newcomer
edited November 8 in Troubleshooting the Spectrum TV App Oct 09, 2022

My spouse and I are trying to access Spectrum TV on our Xbox One and also on our laptops. We get the forever loading sign on our laptops and the "getting program data ready" on the xbox.

We have already:

Troubleshooted by uninstalling and reinstalling on the xbox

Power Cycled the Xbox

Checked our internet connectivity: everything else works, no issues with other apps or getting onto other websites

We also, in an effort to access a football game through NFL +, tried to connect to our cable provider and account but NFL cannot connect to our account or will not and NFL+ ends up freezing or just telling us to connect to our account to access the games (the home page of NFL + loads, we just can't get access to live games)

Is there anything else we've forgotten? Or is this something going on with Spectrum TV itself??

Replies

  • Renee_TRenee_T Posts: 390 Moderator
    Oct 10, 2022

    Hello @Kirchob !


    Welcome to our community! I'm sorry to hear about the app issues. If you haven't done it yet, I would recommend rebooting the modem and router. A lot of the time when there's issues with that login process, it's an issue with your modem not being able to authenticate things properly and rebooting it will clear it up most of the time.

This discussion has been closed.