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Why am I no longer receiving local channels?

alias4_mealias4_me Posts: 2 Spectator
edited November 23 in Troubleshooting the Spectrum TV App Oct 24, 2022

Spectrum says because my internet service is not thru them

Best Answer

  • James_MJames_M Posts: 3,792 ADMIN
    Oct 24, 2022 Answer ✓

    Hi & welcome!

    That is correct. To receive local channels using the Spectrum TV app, you need to be an internet subscriber and on your home network. Otherwise, you are considered to be "away from home" and channel access using the app is limited.

    Thanks for the question!

Replies

  • alias4_mealias4_me Posts: 2 Spectator
    Oct 25, 2022

    Why the sudden change? Up to 6 days ago I was getting my local channels just fine. I am quite upset over this.

  • Randy_SRandy_S Posts: 408 Moderator
    Oct 25, 2022

    Hello @alias4_me

    It could be a couple of things. One is almost all local channels have as a part of their agreement with us that we do not stream their stations through our app when people are out of the house. My informed guess, but still a guess, is most local channels have their own apps and incentives to want to move people to those apps when they are out of the house (data, localization of weather, neighborhood demographics, etc). So my guess is the streams you were previously getting wasn't supposed to happen and the system corrected itself.

    That or, the channel agreements with those channels changed. Again, I am not a part of all those decisions but those are the two reasons I have run across in the past.

    Randy

This discussion has been closed.