Before posting a new question, please check out our Internet / WiFi and Spectrum TV App troubleshooting pages for common issues, as well as useful information to include in your post.

Advanced Search Options

We have advanced search options to make it easier to locate posts, questions and answers on this community.
More information can be found at Advanced Search Options
If you are looking for something specific, please check if someone else has already asked or answered the same question.

Frequently Asked Questions

(Quick links to the current most searched topics)
How can I pause and rewind live TV using the Spectrum TV app?
Spectrum TV App Supported Devices

How do I access email subaccounts set up under brighthouse

cspurgiscspurgis Posts: 4 Spectator
edited November 2022 in Email Oct 29, 2022

Been a long time customer. I set up rr email account when under brighthouse. I had set up email sub accounts. Once Spectrum took over I could no long access/manage the email sub accounts. How do I regain access/control over those rr email subaccounts?

Accepted Answers


  • Renee_TRenee_T Posts: 427 Moderator
    Oct 30, 2022

    Hello @cspurgis

    Welcome to our community! I used the registration information for the community to look at the account and I am seeing quite a few active mail boxes. Are you getting a particular error message when trying to access the mailbox(es)? What website are you using to log in?

  • cspurgiscspurgis Posts: 4 Spectator
    Oct 30, 2022

    Thank you for responding Renee,

    I am logging in with this website.

    I also logged into my main spectrum account at

    I tried clicking every link on the page and subsequent pages which would pull up. Perhaps I missed the one that would have given me access.

    Thank you for your assistance.

  • William_MWilliam_M Posts: 560 Moderator
    Oct 30, 2022

    Can you sign in to the self care page?

  • cspurgiscspurgis Posts: 4 Spectator
    Oct 30, 2022

    Thank you for responding William,

    I do not see where the self care page is. I see manage account. But that does not pull up a self care page. I see nothing that says self care. I click on self care in your response but nothing happens. Is there a link you can provide which I can click on? I looked on my main account at and I looked at .

    Perhaps the self care page is somewhere other than on the sites I went to?

    Thank you for any assistance you can provide.

  • Steph_SSteph_S Posts: 490 Moderator
    Oct 31, 2022

    If you log in the selfcare page you will see Your info and People. If you click on People, you will see your email addresses. Here you can Manage Contact info, Update Password or delete. You cannot have more than 5 email addresses, if you do you would have to delete an account to create a new one.

This discussion has been closed.