Self-Registration Unexpected Error
I opened my Spectrum Internet account last weekend and cannot self-activate to save my life. This is not an equipment issue, but something related to my account. I have spoke to no less than 03x spectrum tech support agents on the 800 number in the last 05x days who could not solve my issue. The issue lies not in my physical equipment, nor in physical connectivity, but an account issue limiting access to proceed beyond the self activation login page. I initially brought my own router and modem.
The first agent said they could clearly see I had a strong signal at my location and could see my modem. This is true because I can open the self activation webpage without issue. I then type in my login credentials and the site proceeds, then gives me the Kite “unexpected error” page below. It’s interesting because the system won’t proceed beyond the login page without the correct credentials, so there’s a validation, then error wall. The second agent I spoke to submitted me for a ticket. The 3rd agent later told me the ticket would be handled. The ticket has been processed, but nothing has changed. All I want is for my account credential to work. I even went and got a spectrum authorized modem from the spectrum store, plugged my laptop direct into the spectrum modem, and experience same exact issue. Again, this isn’t a equipment issue, but an account issue. I have not had an account with spectrum before. I am a new occupant to my apartment.