Why am I being contacted about 'Proactive Maintenance'?
Spectrum keeps contacting me about some unknown issue they’re having with my equipment. I have three cable boxes and a modem. I’ve returned one cable box and the modem recently and they continue to insist a tech must come out. What for? they can’t tell me what the issue is, where it’s coming from? They want me to allow one of their employees to what? exactly?
When i needed help to create a guest network to allow my solar company a connection they told me not worry about it, to just hand over my wife password to the solar employee. Now they want me to allow one of their employees to just come in without knowing where their problem is coming from.
Im willing to return whatever equipment they want but i have a feeling it won’t resolve the issue they’re concerned about. How do i get this issue resolved?