Spectrum wifi profile

Sjackson
Sjackson Posts: 2 Spectator
edited November 3 in My Spectrum App - My Spectrum App Feedback

Where can I download the spectrum wifi profile, it's no longer showing in the app

Best Answer

  • Renee_T
    Renee_T Posts: 573 ✅ Verified Employee Moderator
    edited October 2 Answer ✓

    Hello @Sjackson!


    Welcome to our community! If you are using an Android device, the WiFi profile is not available on all Android devices at the moment.

Answers

  • lcn6768
    lcn6768 Posts: 2 Newcomer

    I am using an iPhone. My wifi profile does not stay installed. I have to keep re- installing

  • lcn6768
    lcn6768 Posts: 2 Newcomer

    What can I do to fix this?

  • Jaleesa_F
    Jaleesa_F Posts: 221 ✅ Verified Employee Moderator

    @lcn6768

    What is happening specifically? Is there an error when downloading the profile? Do you see the profile uninstalling as it happens?

  • Sjackson
    Sjackson Posts: 2 Spectator

    I don't have the option to download it at all

  • Tyleen_Z
    Tyleen_Z Posts: 609 ✅ Verified Employee Moderator

    I do apologize for the issues. Can you try to uninstall and reinstall the My Spectrum app and try it again?

    -Tyleen

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