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Would you like to continue watching spectrum? Keeps popping up every 5 seconds

Briankaylee
Briankaylee Posts: 7 Spectator
edited June 10 in Spectrum TV App Feedback - ROKU and Other devices

Is anyone else having this same problem?

Spectrum Spectrum can't seem to figure it out and neither can roku but in the meantime, I still have to pay for my bill.

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Best Answers

  • Mo_S
    Mo_S Posts: 196 ✅ Verified Employee Moderator
    Answer ✓

    Good afternoon and welcome @Briankaylee,

    I see there have been multiple Roku devices in use for your account. Is this happening with all of them? Have you been able to delete the app from the device and reinstall? I see you have a service appointment scheduled, although they won't be able to assist with the app directly, just ensuring the internet connection.

  • Briankaylee
    Briankaylee Posts: 7 Spectator
    Answer ✓

    Everything else is working. Roku devices work but not brand new roku tv. It worked for a year. Everything has been uninstalled several times now. Its upsetting to pay for cable service you can't use on main tv

  • Katrina_L
    Katrina_L Posts: 75 ✅ Verified Employee Moderator
    Answer ✓

    @Briankaylee Have you also made sure that the TV software is up to date?

  • Briankaylee
    Briankaylee Posts: 7 Spectator
    Answer ✓

    I figuredI figured out how to get it to work. I took my roku device off my bedroom T v and hooked it up to my roku tv. It seemed to have fixed the problem. It must have reset it somehow.

  • Briankaylee
    Briankaylee Posts: 7 Spectator
    Answer ✓

    Well it was only temporary. Its seems to work for only a few hours

  • Lyn_T
    Lyn_T Posts: 654 ✅ Verified Employee Moderator
    Answer ✓

    @Briankaylee Just to clarify, is this happening every few seconds or every few hours? Also, have you attempted to reset the modem/router yet? This can be done by unplugging the cable line, power line, and removing the battery backup if you have one for both the modem and the router for a solid 3-5 minutes. -Lyn

Answers

  • Briankaylee
    Briankaylee Posts: 7 Spectator

    It happens about every 3 seconds.

    Yes router has been reset.

    App was deleted and reinstalled.

    Roku tv was put back to factory but it continues to happen.

    Hooking up roku box to hmi 1 on roku tv will reset it for an hour or so. Very weird and frustrating to watch a roku box on a roku tv.

    Even called roku. They couldn't fix it either.

  • Jilliana_M
    Jilliana_M Posts: 157 ✅ Verified Employee Moderator

    Hey @Briankaylee,

    Thank you for clarifying! I apologize for the issues you are experiencing with our Spectrum TV app. To first confirm, earlier we asked about the multiple Roku devices currently connected on the account. Is this same issue happening on all of those Roku devices, or is it just 1 Roku TV?

  • Briankaylee
    Briankaylee Posts: 7 Spectator

    Just roku tv.

    Connect able roku works fine

  • Jilliana_M
    Jilliana_M Posts: 157 ✅ Verified Employee Moderator

    Thank you for confirming. I will absolutely escalate this matter to ensure it is addressed. Are you able to send us a video of this occurring?

  • Briankaylee
    Briankaylee Posts: 7 Spectator
    edited June 11

    Yes I can. Once I'm home

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