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Spectrum TV Choppy on Xbox Series X

cjuncosacjuncosa Posts: 1 Newcomer
edited March 9 in Troubleshooting the Spectrum TV App Nov 27, 2021

Spectrum TV is choppy on Xbox Series X. With Xbox set at 1080p or 4k output doesn't matter, still extremely choppy. Watching live sports its very unpleasant. Any solution? We have Apple TVs in other rooms, they work fine.

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Replies

  • Renee_TRenee_T Posts: 258 Moderator
    Nov 27, 2021

    Hello @cjuncosa


    Welcome to our community! I apologize for the frustration with our app on the Series X. Currently our app is only supported for the Xbox One, One S, and One X. Due to the way Microsoft has their store set up, it is available for download for the Series X, but there may be issues with the picture quality or functionality of the app since it has not been recoded for the Series X at this time.

  • Thanks4nothingThanks4nothing Posts: 1 Newcomer
    Dec 05, 2021

    I have been using this app with limited issues but it has been horrible the last few days. I can't even watch the championship game right now. It took almost a year, multiple hours off of work for multiple appointments to get my internet fixed after it was installed. I was told it was my central air causing interference by 2 supervisors. I told them it sounded like BS because a lot of homes have central air. They just said that was it. Finally a new service guy found out it was a pinched line where the original installer ran it between my return grille and the wall. Hopefully your coders are better than the install guys and the supervisos. Is this going to take hours,days or weeks to fix?

  • Randy_SRandy_S Posts: 296 Moderator
    Dec 06, 2021

    @Thanks4nothing, we do apologize for the frustration and for the earlier techs missing the pinched wire. I am glad you let us know and if you would like for us to submit any kind of employee feedback on the earlier interactions or still having issues, let me know and we will send you a private message to continue with the specifics of what is going on with your account and get this resolved if it isn't already.

    Again, I am sorry you went through that but glad you brought your concern here.

    Randy

  • ErikMastrianniErikMastrianni Posts: 2 Spectator
    Feb 08, 2022

    I agree. Live sports are awful with the spectrum app on the series X. What can be done about this ?

This discussion has been closed.