Before posting a new question, please check out our Internet / WiFi and Spectrum TV App troubleshooting pages for common issues, as well as useful information to include in your post.

Advanced Search Options

We have advanced search options to make it easier to locate posts, questions and answers on this community.
More information can be found at Advanced Search Options
If you are looking for something specific, please check if someone else has already asked or answered the same question.
You are currently viewing the Spectrum Community Archives
This content may be outdated or inaccurate
All posts are closed and commenting has been disabled

If you have a question or comment, please start a new post (registration is required)

Leave the Archive

Frequently Asked Questions

(Quick links to the current most searched topics)
How can I pause and rewind live TV using the Spectrum TV app?
Spectrum TV App Supported Devices

Spectrum TV Choppy on Xbox Series X

cjuncosacjuncosa Posts: 1 Newcomer
edited January 10 in Spectrum Archives: 2020 - Present Nov 27, 2021

Spectrum TV is choppy on Xbox Series X. With Xbox set at 1080p or 4k output doesn't matter, still extremely choppy. Watching live sports its very unpleasant. Any solution? We have Apple TVs in other rooms, they work fine.



  • Renee_TRenee_T Posts: 415 Moderator
    Nov 27, 2021

    Hello @cjuncosa

    Welcome to our community! I apologize for the frustration with our app on the Series X. Currently our app is only supported for the Xbox One, One S, and One X. Due to the way Microsoft has their store set up, it is available for download for the Series X, but there may be issues with the picture quality or functionality of the app since it has not been recoded for the Series X at this time.

  • Thanks4nothingThanks4nothing Posts: 1 Newcomer
    Dec 05, 2021

    I have been using this app with limited issues but it has been horrible the last few days. I can't even watch the championship game right now. It took almost a year, multiple hours off of work for multiple appointments to get my internet fixed after it was installed. I was told it was my central air causing interference by 2 supervisors. I told them it sounded like BS because a lot of homes have central air. They just said that was it. Finally a new service guy found out it was a pinched line where the original installer ran it between my return grille and the wall. Hopefully your coders are better than the install guys and the supervisos. Is this going to take hours,days or weeks to fix?

  • Randy_SRandy_S Posts: 436 Moderator
    Dec 06, 2021

    @Thanks4nothing, we do apologize for the frustration and for the earlier techs missing the pinched wire. I am glad you let us know and if you would like for us to submit any kind of employee feedback on the earlier interactions or still having issues, let me know and we will send you a private message to continue with the specifics of what is going on with your account and get this resolved if it isn't already.

    Again, I am sorry you went through that but glad you brought your concern here.


  • ErikMastrianniErikMastrianni Posts: 2 Spectator
    Feb 08, 2022

    I agree. Live sports are awful with the spectrum app on the series X. What can be done about this ?

This discussion has been closed.