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"We've detected an issue with your service." What is this?

TomUpNorth
TomUpNorth Posts: 37 Contributor
edited September 2023 in Spectrum Archives: 2020 - Present

I've gotten two text messages with the above, first one says "To avoid interruption go to spectrum.net/enhance" on Feb 8, and then another on Feb 15 says "We see you have a service issue. Sign in at spectrum.net/improve to schedule a repair appointment..."

When I log on to my account, I'm pestered again but all that's said about scheduling an appointment is "to prevent future service issues."

WHAT is this about--my system works fine and I don't want or need a technician! Does anyone know?

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Answers

  • TomUpNorth
    TomUpNorth Posts: 37 Contributor
    edited February 2023

    Thanks for that Satch. I will take a look at my modem and call if it's already a 3.1 (I am not at that home right now).

    EDIT: My records indicate it is a 3.0, the Cisco DPC3216. I will call and see if this is what it's about.

  • Unknown
    Unknown
    edited February 2023
    This content has been removed.
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