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"We've detected an issue with your service." What is this?

TomUpNorthTomUpNorth Posts: 10 Participant
edited March 21 in Connectivity Feb 22, 2023

I've gotten two text messages with the above, first one says "To avoid interruption go to" on Feb 8, and then another on Feb 15 says "We see you have a service issue. Sign in at to schedule a repair appointment..."

When I log on to my account, I'm pestered again but all that's said about scheduling an appointment is "to prevent future service issues."

WHAT is this about--my system works fine and I don't want or need a technician! Does anyone know?

Best Answer

  • SatchSatch Posts: 4,950 Contributor
    Feb 22, 2023 Answer ✓

    Hi Tom,

    It could be several things. I know that Spectrum has been updating modems around the country, so if you have a DOCSIS 2.0 modem, the date is going to come when Spectrum will no longer support that modem. They are updating everyone to a new DOCSIS 3.1 modem, so this message could pertain to that topic. (Whether you have your own modem, or rent from them, and it is a 2.0 model, you will need to update.)

    You should call Spectrum Customer Care and inquire about the message. They will be able to pull up your account, and say what needs to be maintained or updated.



  • TomUpNorthTomUpNorth Posts: 10 Participant
    edited February 22 Feb 22, 2023

    Thanks for that Satch. I will take a look at my modem and call if it's already a 3.1 (I am not at that home right now).

    EDIT: My records indicate it is a 3.0, the Cisco DPC3216. I will call and see if this is what it's about.

  • SatchSatch Posts: 4,950 Contributor
    edited February 22 Feb 22, 2023

    Thanks for the update Tom,

    DOCSIS3.0 is still supported, so you are doing the right thing by calling. Could be lines or wiring, Let us know what they say. It's still your call as to what you want to do here.


This discussion has been closed.