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Xumo Guide - Info Unavailable
Answers
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The current Spectrum TV app version for Xumo is 31.4.1
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We have a couple follow-up questions:
- When you see "Info Unavailable", how far in advance are you looking (current time, 4 hrs ahead, 8hrs ahead, 2 days ahead, etc)?
- When you see "Info Unavailable", does the program information eventually populate if you pause or wait? If so, how long does it take? (ie. is there a short or extended lag time to populate)
- When the guide reads "Info Unavailable", are you able to go back or navigate through the guide and see the program information populate?
Thanks for your help and your patience while we investigate.
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Hello, @James_M, The answer for me is the same as, MRoberts. I have also noticed in system management under build version, it has shown software update in progress for several days ?
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Thanks, everyone.
I did reach out to the app team and they are aware of this issue and are currently investigating. No further examples are needed at this time. I will provide an update once one is available. We appreciate your patience.
Thanks again!
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I can’t speak for everyone else, but for me the problem disappeared several days ago. Thank you Spectrum! I’m enjoying the Xumo now.
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This discussion has been closed.