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How many Xumo users are satisfied with the device?

Terry_McCann
Terry_McCann Posts: 18 Participant
edited January 2025 in Spectrum Archives: 2020 - Present

I tried the Xumo box in March 2024 to get an idea of what life will be like when Spectrum eventually drops support for the set to DVR. I was completely underwhelmed. Slow response and the well known random shutoff being the most annoying. I've used the Spectrum app on my Roku and found that to be much more pleasing. The big thing I don't like is I cannot directly access channels because the Roku remote does not have a numeric keypad.

So, I'll ask my fellow Spectrumers: If you have used the Xumo box are you still using it and how happy are you with the experience.

Terry

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Answers

  • Lyn_T
    Lyn_T Posts: 750 ✅ Verified Employee Moderator

    Good evening @Terry_McCann

    Thank you for your feedback about our Xumo box. We appreciate you taking the time to let us know your experience with that option. We take our clients feedback seriously and we are always looking for ways to improve upon our offerings. If you have any additional recommendations please let us know. I will forward the suggestions you provided above for consideration. -Lyn

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  • Terry_McCann
    Terry_McCann Posts: 18 Participant

    Satch: Thanks for the fantastic information and technical insight. I agree with your stance of staying with the STB as long as it remains an option.

    I'd never heard of the World Box until your post. Is this something that is only available in certain areas? I'm in Madison County in Illinois just a few miles east of St. Louis.

    Terry

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  • Terry_McCann
    Terry_McCann Posts: 18 Participant

    Satch: Again, thanks for the info. FYI, I do have a traditional DVR and Cloud DVR. I was told when I returned the Xumo after my trial period that as long as I maintained my DVR service for no additional charge.

    spectrum.png

    Terry

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  • teebopop7351
    teebopop7351 Posts: 1 Newcomer

    Getting 2 Xumos was the biggest mistake of my tv viewing life. Sooo many issues.

    1st … only call letters of the channel you want to watch shows in the Guide. No channel numbers. Seriously? We're supposed to memorize the call letters?!
    2nd … I could record with one Xumo, but not the other. Had a tech guy come out. He did manage to get the 2nd Xumo to record but then I discovered when I went back to the first Xumo box now IT wouldn't record. The tech guy had already left.
    3rd … When I ordered 2 Xumos, I received 4. Which meant I had to return them. It actually worked out because 2 of the 4 that was sent competely did not work at all.
    4th … Could not watch a program at the same time it was recording … had to wait until it finished recording.
    5th … If you are using Community Wi-Fi … DO NOT GET A Xumo PERIOD~!
    I could go on but there's no point. All the rest of the issues were minor in comparison to the above mentioned problems.

    I hope Spectrum fixes these issues before they make it mandatory that we all have Xumos.

  • Terry_McCann
    Terry_McCann Posts: 18 Participant

    @teebopop7351: Thanks for sharing your experience. I hope Spectrum is listening.

    If you weren't aware, Roku is a good alternative for accessing the Spectrum app. The only downside is there is no numeric keyboard so you can only move through the guide by scrolling up or down. I also use https://watch.spectrum.net/ on my desktop to watch from my office and to more quickly set up recordings.

    Terry

  • BobsHaus
    BobsHaus Posts: 1 Newcomer

    It will be going back, Spectrum I can't believe you even tried to feed use this - - - -.

    had it 1 day had to unplug 2X to reset

    Can't move Apps on Home screen that you use

    Remote # buttons don't stand up to hard to push down

    No Channel up and down

    No back button to go back to last channel

    No info when channel surfing

    No Fast Forward to Skip thru intro of shows

    Had to go to Xumo web page to find any info Spectrum page had none that I could find

    Bob S

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