High-Split Converter wont stay connected to tivo?

dan706
dan706 Posts: 4 Novice
edited July 7 in TV Equipment

Comments

  • Renee_T
    Renee_T Posts: 1,133 ✅ Verified Employee Moderator

    Hello @dan706

    In order to make sure that we're understanding your situation to provide the right information. Are you in a high split area and your TiVo isn't working after the conversion?

  • dan706
    dan706 Posts: 4 Novice

    yes

  • dan706
    dan706 Posts: 4 Novice

    the High-Split Converter want stay connected to the tivo

  • Kelly_M
    Kelly_M Posts: 115 ✅ Verified Employee Moderator

    @dan706

    Thank you for confirming that. Through the system, we were able to find your associated account. The behavior concerns you're seeing are something we'd recommend setting up a tech for. Would you be ok for us to go ahead and get that in for you so our field team can get this behavior squared away?

  • Metalrat
    Metalrat Posts: 1 Rookie

    I am having that same issue. I can’t access my channels after installing the High speed splitter. I was on the phone with cable card support for an hour last night, but no resolution.

  • Lyn_T
    Lyn_T Posts: 834 ✅ Verified Employee Moderator

    Good evening @Metalrat and Welcome to our Community Forums,

    I am sorry that you are missing the channels after changing up your equipment. Are you receiving an error message or are the channels just blank/not there at all? -Lyn

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