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Error on first account login attempt

Old_TimerOld_Timer Posts: 6 ✭✭✭

I'm a new internet customer and created an account several days ago. Each time I try to log in I get the following error:

We're sorry, something didn't work quite right. Please try again. IDCE-1013.

When I try again the log in is successful. Try chat but you apparently never get to an agent. Anyone have any idea what might be causing this?


Best Answer

  • James_MJames_M Posts: 3,004 ADMIN
    Sep 13, 2021 Accepted Answer

    It may be an issue with Firefox. Can you attempt to reproduce the error on Chrome or Edge?


  • Julia_RJulia_R Posts: 4,670 Lead Mod
    Sep 09, 2021

    Hello! Welcome to the Community!

    Does this happen at and the App? If you are a video subscriber does this happen with Spectrum Video login as well or just the


  • Old_TimerOld_Timer Posts: 6 ✭✭✭
    Sep 10, 2021

    Thanks! I don't have the app so it's only happening via the web page. I'm just an internet subscriber.

  • corielcoriel Posts: 1
    Sep 10, 2021

    Have you tried clearing your cache and cookies? Make sure you’re using chrome as well

  • Old_TimerOld_Timer Posts: 6 ✭✭✭
    Sep 10, 2021

    I'm running Firefox on Windows 10. Clearing cache and cookies did not help. I'd prefer not to change browsers. Why would Chrome be required to log into a common company website?

  • James_MJames_M Posts: 3,004 ADMIN
    Sep 13, 2021


    When you registered, did you receive a verification email? Access may be restricted until you have verified the account.

  • Old_TimerOld_Timer Posts: 6 ✭✭✭
    Sep 13, 2021

    I had already created my account by the time I received an email to "set up your account". Maybe the order in which I did things has screwed things up. But just to be clear, it's the first attempt to log in that fails. I immediately try again and it succeeds. In both cases there's a lot of screen flashing 'working' indicators - pretty ugly.

  • Old_TimerOld_Timer Posts: 6 ✭✭✭
    Sep 14, 2021

    Have tried it several times with Edge and it worked fine. So thanks to James_M.for pointing the finger at Firefox.

  • Old_TimerOld_Timer Posts: 6 ✭✭✭
    edited September 14 Sep 14, 2021

    I switched from Firefox to Edge to use a built-in browser and save space by removing Firefox. Edge did work the other day but does not now. It's a Spectrum bug in my opinion. No big deal if I have to log in twice I guess.

  • GerryIGerryI Posts: 1
    Yesterday 4:41pm

    I use Edge. And this happens to me. I have done all of the above and I still receive it. Its been happening for at least a year now. So, its not just Edge vs FireFox.

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