Why does new XUMO turn off by itself?

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  • crochetallday_14
    crochetallday_14 Posts: 1 Newcomer
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    Have had Spectrum for years and previously had the Spectrum boxes. The automatic shut off (for lack of activity, i.e. changing channel, etc.) was a problem, but technicians were able to override to prevent this from occurring. Spectrum changed all boxes to Xumo (not our choice) 5 months ago and it has been nothing but a pain in the a**. Spectrum claims to have no knowledge of the problem and all of our Xumo boxes have been replaced several times. All continue to automatically shut off after as little as 30 minutes to 4 hours of inactivity. We are paying to use Spectrum/Xumo 24 hours a day if we so choose. If they would like to give us a credit for the time our boxes are off, we'll talk about it. Until then, it is like the power company turning off your power because you haven't engaged your lights for awhile, but still charging you for the power you didn't use. Spectrum knows exactly what is going on and I absolutely believe they have been instructed to not acknowledge it. I would drop them in a heartbeat if there was an another feasible alternative in my area.

  • phbassnotbas_1
    phbassnotbas_1 Posts: 1 Newcomer
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    I have 2 XUMO's one stays on the other turns itself off after 3 or 4 hours. It is a our bedroom and trying hardwired option in not doable. We have had the boxes for a little over a week. Can't seem to find my way into settings to see or change any power settings. Not sure what to do next

  • Dasman207
    Dasman207 Posts: 6 Spectator
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    Following because my 2 new xumos shut down after a period of inactivity

  • Dasman207
    Dasman207 Posts: 6 Spectator
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    I have the same issue as almost everyone who has a Xumo box....the 2 boxes I have turn off after 4 hours of inactivity. I recently swapped to Spectrum from satellite because broadband cable was recently installed in my neighborhood. I see others speak of dumping Xumo and using the Spectrum ap. What is the spectrum ap? THe only way I have to change channels is the Xumo box. What else can I use to change channels? Xumo shutting down is unacceptable, I never had satellite shut down because of in activity.

  • Terry_McCann
    Terry_McCann Posts: 11 Spectator
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    The Spectrum app is available as a Roku channel and can be installed on Samsung smart TVs (at least ours) and gives the same functionality as Xumo. The Xumo box comes with the app installed and as far as I know you can't add any other streaming channels. A Roku streaming device starts at about $25 as opposed to $60 for Xumo.

    There is also a browser based method (watch.spectrum.net) which I use to watch on my desktop PC and a Spectrum TV app for phones and tablets.

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