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Frequently Asked Questions
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How can I pause and rewind live TV using the Spectrum TV app?
Spectrum TV App Supported Devices
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Re: Why did I receive this message from Spectrum ?
@Semsoom Thanks for the question! I can assure you that this a legitimate message and is part of our proactive maintenance initiative. Through this initiative, we remotely identify potential future i… (View Post)7 -
Why did I receive this message from Spectrum ?
“We found an issue affecting your services while performing routine network maintenance. Schedule an appointment to have a Spectrum technician correct this issue.” Our systems are working perfectly. … (View Post)5 -
Re: My Spectrum internet gets disconnected frequently
@naren901 Hi & welcome! I was able to locate your account with your account information. You are currently a Community Solutions customer, for direct support with your serivces, please call Commu… (View Post)6 -
Re: Can I have 2 active modems on my account ?
Good afternoon and welcome to the Spectrum Community, @allan2462 Great question. Two things... You can only have one active modem on the account at a time. However, you can get your own modem (just m… (View Post)8 -
Can I have 2 active modems on my account ?
I would like to have 2 active modems on my account in case one of them goes down. Is this possible? (View Post)5 -
Re: Why am I receiving unsolicited generalized (non-customer) mail?
Good afternoon and welcome to the Spectrum Community! I apologize for the frustration. We have an easy online form where you can have your address removed from marketing efforts. For the name put &qu… (View Post)7 -
Why am I receiving unsolicited generalized (non-customer) mail?
For the second time I have received 12 pieces of mail, all on the same day, from Spectrum addressed to Current Resident with my home address on it. I am a current Spectrum customer so I don't underst… (View Post)5 -
Re: Why does my audio go out of sync on the spectrum app?
1/27/23 @Rick914 wrote: I followed advice from prevous entry to change a setting on AppleTV app; Settings/Video & Audio/Match Content/Range & Frame & Frame Rate. Since the change 2 days a… (View Post)5 -
Re: Why does my audio go out of sync on the spectrum app?
All - Our app team is aware of this issue and working on a fix. Please look for a future update that will address this issue. Unfortunately, there is not a timeframe available. Thanks for your contin… (View Post)5 -
Why does my audio go out of sync on the spectrum app?
For the past few months the audio on the Spectrum App on our Apple TVs (2022- 4K) has been frequently out of sync with the video. I only watch “live TV” on this app. The sound starts out fine when i … (View Post)12
