Before posting a new question, please check out our Internet / WiFi and Spectrum TV App troubleshooting pages for common issues, as well as useful information to include in your post.
Advanced Search Options
We have advanced search options to make it easier to locate posts, questions and answers on this community.
More information can be found at Advanced Search Options
If you are looking for something specific, please check if someone else has already asked or answered the same question.
Frequently Asked Questions
(Quick links to the current most searched topics)
How can I pause and rewind live TV using the Spectrum TV app?
Spectrum TV App Supported Devices
How to get a website on Security Shields whitelist?EDIT: Solution found at: Unblock Website | Spectrum Support I am a freelance and hobbyist web devel…Closed dopesthost 51 views 2 comments 0 pointsStarted By dopesthostLatest Comment: 05-11-23 byMost recent by Renee_T Connectivityin ConnectivityMotorola MB8611 with 1gig service frequently dropping connection and rebootingGood morning. Similar to another user experiencing problems with this exact model, our home interne…Answered Closed OtherSarah5 697 views 11 comments 0 pointsStarted By OtherSarah5Latest Comment: 02-28-23 byMost recent by Hammerfest Connectivityin ConnectivityI don’t remember which store location I picked to pick up my modem from.I made an account yesterday and subscribed to wifi. I picked to have my modem picked up instead of …Answered ✓ Closed Cyklops 53 views 1 comment 0 pointsStarted By CyklopsLatest Comment: 02-24-23 byMost recent by William_M Managing & Using your Spectrum AccountHow to update firmware on Arris SB8200 modem?Just had a chat with a Spectrum support agent who told me they won't push a firmware update for 3rd…Answered Closed bcrudisill 1.8K views 4 comments 0 pointsStarted By bcrudisillLatest Comment: 12-22-22 byMost recent by karlbeckman Home NetworkingExperiencing extremely high ping and packet loss. Please help!After hours and hours of troubleshooting and trying every possible fix from various forums, I am st…Answered ✓ Closed Stout_likethebeer 565 views 1 comment 0 pointsStarted By Stout_likethebeerLatest Comment: 12-21-22 byMost recent by William_M Home Networkingwatch.spectrum.net not loading on Safari via desktop MacI swapped my old DOCSIS 3.0 modem for a 3.1 modem 4 weeks ago today; today watch.spectrum.net would…Answered Closed scottmk 182 views 2 comments 0 pointsStarted By scottmkLatest Comment: 12-01-22 byMost recent by Randy_S watch.spectrum.netWifi RepeaterHello! I bought a CC Vector RV wifi repeater system for my barn. I am getting a great signal using …Answered Closed ThomasR 141 views 2 comments 0 pointsStarted By ThomasRLatest Comment: 08-29-22 byMost recent by ThomasR Home NetworkingInternet disconnects multiple times a dayHello, I seem to have an issue similar to others here where my internet connection drops out multip…Answered Closed OhioHasCorn 2.4K views 6 comments 0 pointsStarted By OhioHasCornLatest Comment: 07-14-22 byMost recent by James_M Spectrum Archives: 2020 - PresentWhen to expect a Netgear Firmware update?Does anyone know the latest firmware Spectrum has released for the AC1900 WiFi Cable Modem Router (…Answered ✓ Closed Brocodd24 1.9K views 9 comments 5 pointsStarted By Brocodd24Latest Comment: 06-08-22 byMost recent by MikePlas Spectrum Archives: 2020 - PresentHitron EN2251 connects at 100Mbps when plugged into 1000 Mbps WAN port on routerI recently had to replace a failed Spectrum modem (Arris TM1602) which worked fine with my Linksys …Answered ✓ Closed MrVivona 1.4K views 5 comments 0 pointsStarted By MrVivonaLatest Comment: 05-25-22 byMost recent by RAIST5150 Spectrum Archives: 2020 - Present