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Modem
Discussion List
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Intermittent Latency Issues While GamingI am experiencing intermittent latency issues during online gaming sessions, specifically while pla…
SB8200 Firmware updateSo I brought my modem from a previous Xfinity setup to Spectrum and in the beginning everything was…
Expiring ECA Certificates in Customer Owned ModemsAll, I understand that customer owned equipment is allowed on the Spectrum network, and that list i…Accepted Answer Closed dstoffa 202 views 2 comments 0 points
Spectrum D3.1 eMTA modem and SIP ALGI have been experiencing issues with VoIP calls. The VoIP service I use has asked me to confirm whe…Answered Closed AI17 52 views 1 comment 0 points
No Ranging Response received - T3 on new modemI just replaced my modem with a Motorola MB7621. Prior to this, I had a Surfboard SB6121. I have …Answered Closed icantgrep 212 views 2 comments 0 points
Low Upstream Power Levels?Hello All, I've had some really strange intermittent connectivity issues. It seems entirely random …Accepted Answer Closed Wesaby 203 views 1 comment 5 points
Do other Spectrum customers have intermittent connection drops with the Hitron E31N2V1 cable modem?I have a Netgear Orbi 6 mesh router. I was getting 2-4 disconnects per day. The only way to restore…Accepted Answer Closed Scanyou 112 views 2 comments 0 points
Consistently slow upload speed for the past week.Starting 3/18, I have been unable to live broadcast at all due to slow upload speeds. My download s…Accepted Answer Closed bchaitt 81 views 3 comments 0 points
Can I access the USB port on Spectrum issued routers?I have connected an NTFS formatted solid-state hard drive to the RAC2V2S router through USB. In the…Accepted Answer Closed Colorado_19 252 views 3 comments 0 points
Question About Sequence of Steps When Replacing a ModemIs this the proper sequence to install a new modem? I tried installing a Netgear CM600, but the mod…
Why is my Spectrum Internet intermittent, experiencing slow speeds or drops?We put together this post to outline troubleshooting steps to resolve internet issues including int…Announcement Closed James_M 2.5K views 0 comments 1 point
Consistent outages with new self-install modem and Google WifiI have been having a severe issue since I had the new modem installed, with outages every 3-5 hours…Answered Closed davidfcain 82 views 13 comments 0 points
Modem Reboots Daily at 5:01pmI’ve had an ongoing issue with my cable modem rebooting daily at 5:01pm eastern. Literally at the…Answered Closed Blueu82 61 views 1 comment 0 points
Cable modem seeing frequent connection resetsCable outside the home was replaced 2 weeks ago due to water in the line causing signal issues. Thi…Answered Closed brentrr 82 views 4 comments 0 points
Arris SB6400 Modem keeps resettingI currently have my Arris SB6400 router/modem acting as a modem (with wifi turned off). This modem …Answered Closed Crejaud 171 views 7 comments 0 points
SB8200 keeps rebootingI am having a problem with my SB8200 Rev. 4. I am using it through Spectrum and one day it just sta…Answered Closed starkeef 192 views 2 comments 0 points
Blocking URLsHi Everyone, we've searched high and low. Wondering if there is there a way to block certain URLs f…Answered Closed ForzaNapoli 814 views 5 comments 0 points
Blacklist IP address or change IP addressI have a problem with people attacking me while I’m using the internet. Every time I play Xbox and…Answered Closed Firas1 723 views 4 comments 0 points
League of Legends and potentialy other game ping spikeSo my problem started a couple of weeks ago, i would say July 2020, My ping in game use to be 75-82…Answered Closed PacketJohn 673 views 2 comments 0 points
T3/T4 Timeouts during Typical Work HoursHello all, I've recently set up a Netgear CAX80 router/modem combo in my home. It's great when it w…Closed MorrisD 354 views 16 comments 0 points
Not seeing 100 Mbs down on Standard TierI have activated a Spectrum approved Motorols MB7220 and am only seeing 20 Mbs down and 2 Mbs up. …Accepted Answer Closed TomL 882 views 10 comments 0 points
Daily disconnects since service installed with no resolution. Logs attachedI've only been a customer for a couple of months but I've had very regular headaches - primarily, s…Answered Closed topoisomerase 153 views 5 comments 0 points
