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Why am I hearing that some of my Disney-owned TV channels, including ESPN, may go away?
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Get rid of 'WOKE' money hungry Disney! ESPN and ACC are the only networks I watch that are owned by Disney. I can get these from a streaming service.
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Your homepage should be plastered with an explanation of what has transpired up until now, and what you are doing to try to rectify this cluster. Crickets.
Gutless. You are willing to provide contact info for Disney but not for Spectrum.
You deserve to lose your entire customer base.
Incomprehensible how this could have occurred with NO notification to your subscribers.
This is on you, Spectrum.
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I believe Spectrum deceptively concealed the Disney negotiation to in part induce millions of customers to make their monthly payment for servivces (e.g. ESPN, ESPN2, ESPNU, ABC) they are not receiving. In my opinion that is potential consumer fraud and violations of various state merchandising practices acts for deceptive business practices. The services were pulled right before a holiday weekend when college football is beginning and the US Open is on tv. Spectrum did not want customers to leave them so I believe Spectrum concealed this Disney issue and potential loss of these servcies. Millions of Spectrum customers are paying for Disney services they are not getting from Spectrum. Besides Spectrum is not trying to save customers money. My bill alone has increased $30+ a month in 2023. They increased the price of boxes and other services which has nothing to do with Disney. That is a money grab by Spectrum. In order to return the boxes a person has to buy new smart tvs or a Roku stick. Spectrum removed all promotions for current customers so there is no discount on cable, internet, or phone services even if you bundle all 3. Spectrum used to run promotions for existing customers not anymore. We had a storm in our area in early July 2023. 100,000+ power outages. Spectrum had less than10,000 customer outages. All electricity was restored within 7 days. Spectrum was unable to restore services to their customers within 7 days when they had less than 10% of the power outages. Besides Spectrum is a tehnology company and their app which is supposed to update customers on outages provided no details or information to customers after the storm. The electricity company which is not a technology company has an app that provided up to date details about outages, work tickets pulled to restore power, and estimates for restoration of power. I was repeatedly told Spectrum services would be restored in 24 hours and they were not. I was the one who found the source of the Spectrum outage and reported it to Spectrum. After 5 days Spectrum still had not pulled a service ticket for numerous customers without service from one node. Poor technology. Poor management. Poor leadership. And now I believe deceptive business practices to keep customers.
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Since Spectrum is no longer providing ESPN or ABC, where is the rebate? I just paid my cable bill the day before the announcement and would have cancelled my cable had I known I would no longer receive these channels the very next day.
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Spectrum is not on our side trying to save the customer money. You really think after Spectrum negotiates a deal with Disney your monthly cable bill with decrease? That is laughable. Specturm and Disney are for profit companies that have to report financials and increase shareholder return. The executives who do not return higher revenue and shareholder value get canned. Between Spectrum poor leadership and management on restoring services after storms to concealing Disney negotiations before a holiday with football and the US Open to induce existing customers to make monthly payments. There are plenty of alternatives to Spectrum and that is what shoud scare Specturm and stockholders. Spectrum executives should be concerned about a shareholder lawsuits for a stock price drop for a loss of customers and revenue. Spectrum has a lack of transparency which does not allow their customers to make an edcuated decision about where to get their services. If Spectrum was confident about their ability to deliver high quality services for a reasonable price then they should be transparent with customers but they are not confident in their abilities so they hide information from their customers.
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Spectrum needs to fix this. What a refund as not getting what I paid for. If this is not fixed soon, I will be leaving Spectrum. Nothing but greed by Spectrum and Disney. Customers are getting screwed.
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There was no advance notice from Spectrum about the possibility of losing the Disney owned channels, but that is par for the course from Spectrum Customer Service. (sidebar: I'm not surprised many MAGA or DeSantis fans are negative towards Disney, as indicated by other posts. You can always put a lock on those channels if you don't want anyone to watch the U.S. Open or college football in your house.)
When we first signed up for Spectrum Silver TV bundled with Spectrum Internet, we paid $160.43. That was 10/2019 without a discount on the price. We paid that amount until 10/20, when the cost increased $30 to $193.91. In July 2021, it went up $10 to $204.16 which we only paid for 3 months before another increase raised Spectrum's charge to $231.76. May 2022, saw the price go up to $249.23, but only 5 months later to $265.50. We paid that price for another 5 months before Spectrum raised it again to our current charge of $280.49.
In almost 4 years as Spectrum customers, our charge has been raised at least 6 (SIX) times. From $160 to $280. We added no new services or equipment. We have "planned maintenance outages" without any advance notice, and inclement weather outages on clear days. The Spectrum app and website are frustrating at times and neither provides an email address for anyone at the company. I expect to be able to contact Customer Service by email when issues require more than what can accomplished by chatting with their worthless bot or first line employees. The same treatment is provided via phone.
Our internet is advertised as "Up To 300 Mbps" but ~125 Mbps is the fastest download speed that my wired router has measured. "Up To 300" equals all speeds lower than that all the way down to double digits. At least I have never measured download speeds in single digits.
We will not be Spectrum customers for much longer. It's no wonder cable companies consistently poll as one of the least satisfactory industries. A monopoly feels no need to sincerely respond to customer feedback or needs.
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ESPN blackout during the first week of ncaa football? Fine. I'll watch fox sports and btn. We know you're losing revenue since going woke, but I'm not paying for it.
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FUBO with the Spectrum discount is still $55/month with no free trial period. In essence, Spectrum's answer to Disney's dispute is to offer to let you pay an additional $55. Has anyone heard of a discount or allowance for the loss of all the ESPNs, FXs, NAT GEOs, etc? I have not.
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Spectrum's on your side, by not lower your bill, but taking all your channels away, then blaming Disney, good one Spectrum, it's all Disney's fault. That's like ford, selling me a car without tiers, and blaming Goodyear for it. Ever see our cable bills spectrum, you got the money, pay it. or lose all your customer in a month during football season. I'm sure the extra cost will be past on to your customers anyway, but love the notice, me and the buds getting ready to watch the game, watched the pre-game then poof it goes out, with some whoa is us message that this all Disney's fault what a joke. Assuming giving the current political climate they thought that was a winning idea, fyi, it wasn't. Because Disney doesn't send me a bill, you do. And last i checked, i have less channels, and my bill is still the same. We are all literally paying the same for less now, much less. My guess there's already a deal, and this is a con job playing off football fans, do it just long enough to get folks to pick up Disney streaming, then magically poof, back on Spectrum. You heard it hear first. Pick up WOW, more reliable, faster speeds for less, better customer service and no surprises. It's funny can tell radio affiliates have been instructed not to talk about this or face the consequences of it.
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May I ask for an estimate as to when we might have our sports channels restored? We will not be without the very long before we are forced to switch to another provider.
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There may very well be legitimate issues to negotiate. But, Spectrum never should have allowed their negotiations to deteriorate to this point. They've played Russian Roulette , and we, their customers, have lost!
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I am disappointed that the Disney channels have been removed from the channel line up. I understand and hope that negotiations are ongoing and will be resolved shortly so that the channels will return to the lineup.
PMC
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If Spectrum doesn't provide ESPN before College Gameday starts at 9:00 a.m. Saturday morning, it will lose thousands of customers including me.
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Spectrum should give customers the option of paying more for ESPN You shouldn't be making decisions for us you are getting ready to lose a lot of customers Go ahead with your BS excuse that this is Disneys fault You made the decision to not accept the terms so it is on you the crap channels you offer without sports channels are pathetic YouTube, directTV, ATT are all looking in their rear view mirror at Spectrum You are the PAC 12 conference Dead and gone
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Why has Spectrum so mismanaged negotiations with Disney when its competitors still have workable relations and their customers can enjoy Labor Day Weekend? Spectrum played Russian Roulette and We’ve lost.
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All Charter Spectrum does is increase their prices and fees. What is Earthx, Chime, Circle, Story and Stellar? Mostly useless channels. Sometimes they don’t even work. Nothing I want to see on any of them. Disney, on the other hand, has programs that I want to watch.
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Spectrum Management: you were so outplayed by Disney- pathetic. You could have negotiated an interim Holiday Weekend fix to allow ESPN to carry the US Open. You know you won't get the deal you want & the additional cost (as always) will be passed on to the customers.
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Spectrum shame on you …. don’t you get enough money from us ? you’re blaming Disney, Disney’s blaming you, but in the long run the customer suffers so now there’s no Disney Channel no FX no Nat Geo no ABC 11 news. That’s one of the main reasons I have spectrum, so I will be calling and canceling my service and I will be switching my Internet to someone else. There’s a Facebook group that started today because of this and it already has 1 million people and 90% of them are canceling spectrum so you lost more money by not making a deal
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Stop acting like you are playing this negotiation game for the customer when it’s just for the shareholders. You made 55 billion dollars last year so you can certainly afford it. If you care about customers then get the channels back!
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I just can't associate Disney and Mickey Mouse with sports,
I don't know for how long Disney has an an ESPN contract. But when that contract expires, they should make the ESPN channels available to a buyer that loves sports, and make those channels ala-carte if that is what it takes,
Those in grandfathered packages keep ESPN. or they can call to get it off their bill. New customers have a choice to take ESPN at the rate increase, or choose not to take the channel. It would make everybody happier.
My local ABC has no connection to Disney and remains active. The loss of ESPN has been hard for a family member who loves Tennis.
Satch
PS. Moving to another provider does not grant immunity from the loss of service due to a contract-fee dispute. Every five years or so, all providers, (streaming or otherwise) have to pay a fee to the station owners, if they are not under "Must Carry Status." This is from the FCC Cable Communications Regulatory Act of 1992. Ninety five percent of the time, customers don't hear anything about these negotiations and deals are reached. The channels are owned by the broadcaster, and they set the price. Disney for example, might be insisting on $2.00 more per month from every subscriber, and Spectrum is saying, "No, that's too much money." would you accept 85 cents?" The price for new a carriage agreement usually goes somewhere between the two dollar amounts, so they might agree on say $1.05 more per month.
You might think $1.05 is not much. But there are 200-300 channels in the TV vendor world. And if Spectrum were to agree to say $2.00 more per month, every other provider when contract negotiations come up, is going to want $2.00 more per month Say you have 200 channels in your package, you would be paying $400 a month just to watch TV! That's the reason for these delays when they occur.
Satch
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What a bunch of….
all that matters is I’m paying for a package that is suppose to include all these channels…. From Spectrum!
are you… SPECTRUM, going to send me a credit for not living up to your commitment to me! What does it matter, this is probably an AI CHAT BOT that responds to these comments! Time to find a new service other than Spectrum!
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Get ESPN back now. I will not pay these prices and not be able to watch sports. Most people have the espn+, disney+, Hulu bundle already and don't care about your fight. Keep thus crap up and I will be going back to streaming my cable. Fix this shit now.
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I am at a hard point of trying not to cancel my spectrum account.We ask customer sign-up and have paid for a package that has the Disney channels and I feel right now we're being cheated. Spectrum and Disney has had over two years to come to some agreement with these two companies sitting and back and making us pay for there own greed.We love our sports and was looking forward to seeing our teams play and now many will have to go to over the air free T.V to watch any sports they offer while the two companies making billions of dollars play a waiting game.This is not right and we should make them pay for our losses. I have a brother who love to show me how much money he saves by using no internet and no cable..he purchased a new car paid in full while I am paiding for a new car by having it finance making payments.I for one needs my internet so I am keeping it for my ringer and other devices.However;since the main program I love watching is Sports and Dr.Pol on Wild channel because its a clean show I will give Spectrum til Monday 09/04/2023 9:00 a.m before calling to cancel and they will be oweing me money because I always paid 3 months ahead. I am faithful to a company that's unfaithful to its customers.In other words they lied to us when we signed up for the package and now we'll paying for that full package but only getting 20% percent of what we paid for.You had two years to work something out now you're using us as a bait. Both of these big companies pointing the finger at each other.We don't care who's at fault we just want what we signup and paid for.
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It's bad enough that I overpay for Spectrum's crappy service (I miss 1/4 to 1/3 of every other show I watch due to their incessant buffering) now, I miss the last two episodes of the season of What We Do In the Shadows because of Spectrum's issues with Disney....and let's be honest...Spectrum could pay, they don't want to because they know they'll lose customers if they raise their (already ridiculous) prices and they don't want to make even a little less profit to provide their customers with.....well, what they pay for! I think we deserve a refund/discount since we aren't getting what we are paying for.
Spectrum has been kind enough (sarcasm) to direct their customers to another service (that you have to pay for) ....FUBAR or something...no, wait FUBAR..that's Spectrum..
The only reason I haven't already dumped this POS company is because I'm lazy and it's a hassle...but, this is likely to be the final straw.
To anyone that is considering Spectrum.....run far, run fast.
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I signed up for DIRECTV streaming with a 5 day free trial to get through this weekend of football. That’s how long Spectrum has to keep my business. Sports programming and TiVo is the only reason I am still with cable as everything else is available OTA or via other alacarte streaming.
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This was from Disney on Friday, 9/1/2023: "We offered Charter an extension in the negotiations to keep our networks up and they declined in the middle of programming that is important to their subscribers, including the US Open."
(emphasis mine)
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I signed up for a 3 week free trial of YouTube TV. They have all of the disputed channels. Google Fiber recently became available and as soon as I can get them out here to set me up ... GOODBYE SPECTRUM!
As always, your mileage may vary.
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Really? So it's Disney's fault we're paying for a service we're not getting? Who's at fault since we LOST ABC 11 NEWS WTVD the day after getting hit by the hurricane? Pathetic regardless, putting peoples lives at risk w/a lack of information by the largest news station in the Carolina's.
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In the past, I would scoff at customers bitchin' about their cable carriers engaged in jousting with some provider or another. Well, the chickens have come home to roost and NOW, I'm one of those about ready to loose it on Spectrum.
If I have to read one more time, the self-serving, disingenuous, "customers...we care and are doing this for you"! BS! Spectrum's customer data, I'm sure, gives it a degree of latitude before it starts affecting subscribership numbers. Unfortunately for us-sportsfans, Disney/ESPN, is on that degrees of freedom foundation. UGH! I get it, but definitely not happy.
The other thing I'm not happy about is the fact that I'm paying premium prices to Spectrum for monthly access to services which are now less than what I contracted for, so will I be given a credit for services not provided. I don't who is at fault, all I know is that Spectrum gets my money and if it can't provide what I bought, I expect a refund.
Dawgger...about ready to lift my hind leg on Spectrum if it doesn't do the right thing!
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