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Customer Service
Discussion List
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Spectrum for the win!i just want to say thank you spectrum! thank you so very much! youre the very best!!! i will never … -
Want to give kudos for recent customer service experienceI wasn’t sure where to leave this feedback but I hope this can reach the right folks. I called to c… -
Outstanding Tech Keni just wanted to send positive feedback on the outstanding tech named Ken that you sent to my home …
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Kudos to Johnny Miller from TennesseeJohnny showed up with a plethora of ideas, good information, and excellent customer service! He as…Answered Cwheat1201 12 views 2 comments 0 points Most recent by Cwheat1201 Employee Kudos from Customers
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How to I leave positive feedback for a customer support agent?I had to call Spectrum today to speak to a customer service representative in order to get help wit…
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Five star review!This is the only way I could find to leave a review, but I had such a good experience taking to Mar…
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Is there no way to give feedback for a technician?Hello, I just wanted to know if there was a proper way to give feedback for technicians. I just wan…Answered AnthonyMooreDevices 21 views 1 comment 0 points Most recent by Lyn_T Employee Kudos from Customers
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Customer Service is the best I've ever dealt withI just wanted to express my sincere gratitude for the Spectrum customer support pipeline. I have ha…
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Customer Solutions FeedbackJust got off the phone with spectrum. I wanted to drop this regarding an employee from CUSTOMER SOL…
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Unbelievable customer service!!!I just recently switched my phone carrier to Spectrum and I have never experienced better customer …
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Recognizing Taylor for outstanding customer service/tech supportI hope you will forward to Taylor's manager this compliment: I work with people all day, have had a…
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Employee Recognition - Reynaldo R @ Montclair Place, CA storeI'd like to shout out Reynaldo Romero at the Montclair, CA store for his stellar customer service. …
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Positive FeedbackChristopher was an amazing technician that did everything he possibly could to help fix my issue to…Closed Jonspann13 26 views 3 comments 0 points Most recent by Edward_T Employee Kudos from Customers
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Kudos to KiaraHi! I'm a long-time Spectrum customer, but I've been experiencing a LOT of frustration lately with …Closed ASwinford 15 views 1 comment 0 points Most recent by Jilliana_M Employee Kudos from Customers
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Persistent 100–120 ms Spikes at Spectrum Node (Hop 2) — Williamsburg 11211TL;DR: clean LAN; spikes begin at Spectrum hop 2 (CMTS/gateway), reproducible 24/7 and even when id…
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Why did I have to go to a Spectrum store to talk to a person?I am a 7 woman who has just returned home from back surgery. I called Spectrum to get a wi-fi netw…Answered Closed Sharonjroth2025 27 views 1 comment 0 points Most recent by Jaleesa_F Suggestions and Feedback
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Auto sign in not workinghello, on my new spectrum account auto sign in is not working. In the past I could automatically si…Answered ✓ Closed beinhorn2 90 views 1 comment 0 points Most recent by Renee_T Managing and Using your Spectrum Account
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Having Trouble Self-Selecting TV Choice Lineup.I am a new subscriber to TV Choice and was informed that, within the first 30 days, I can change my…
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Google review responseI submitted a review of what I thought about spectrum Mobile which basically says that it sucks if …
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Amazing customer service from rep. JeriCall center representative Jeri gave me amazing customer service via the customer support phone lin…