Welcome to the Spectrum Support Community
Join the conversation in our public space to share knowledge, ask questions and get answers
Discussion List
-
High speed splitIs there any word or update on high speed split coming to the north lake Norman area of North Carol…Answered ✓ Closed ColeWygant 298 views 1 comment 0 points Most recent by William_M Network Evolution -
Thank you Mike! Spectrum Employee of the Year!We have been having issues with our router for months. Mike came to our home and was right on time.…
-
Kudos to EmmettWe had a tech stop by yesterday…at the church, he has been with you guys for five years, knowledgea…Closed Pjharley_1969 6 views 1 comment 0 points Most recent by Tyleen_Z Employee Kudos from Customers
-
Spectrum TV Select Customers to Receive Hulu as Part of Expanded Agreement Between Charter & DisneyMore information here: Spectrum TV Select Customers to Receive Hulu as Part of Expanded Agreement B…Announcement Closed James_M 1.7K views 0 comments 2 points Most recent by James_M Individual TV Network Apps -
Thank you, Alexander!I just wanted to share a nice experience me and my wife had with a technician that came out to help…
-
Promote Colton!Hello Spectrum. I want to share with you the most positive experience I've had with a contract…Closed JoJoRabbit 7 views 0 comments 0 points Most recent by JoJoRabbit Employee Kudos from Customers
-
Customer ServiceBrandy from San Diego was truly amazing! I haven't had such a great experience with customer s…Answered ✓ Closed albabcock 192 views 1 comment 1 point Most recent by Mo_S Employee Kudos from Customers
-
High Split (Symmetrical) internetIs there an ETA on when High Split (Symmetrical) internet will be available for the Saginaw Michiga…
-
Hi-split/symmetrical speeds (Dallas, TX Area)Just curious if anyone has experienced this or similar. Currently I use my own modem (DOCSIS 3.1), …
-
Kudos to ChristopherI just wanted to compliment Christopher who came by to review an outage at our residence. He was o…Closed bcprincess2k 19 views 0 comments 1 point Most recent by bcprincess2k Employee Kudos from Customers
-
any update on high split symetrical speeds in new york city new york citywhen is new york new york manhattan washington heights getting symetrical speeds and 2 gig download…
-
Live TV via Browser has its GUIDE listing AND live timeline off by an hour... (PDT)For the past 2-3 months (or maybe longer), the TV guide on the LIVE TV web browser version of Spect…Answered Closed VideoFriend 1K views 9 comments 0 points Most recent by William_M watch.spectrum.net
-
Great service!Zachary in Biddeford Maine was the bomb. Had to move three devices to spectrum mobile. Very patient…Closed BiddefordMaine 33 views 1 comment 0 points Most recent by Edward_T Employee Kudos from Customers
-
When is our Network Evolution coming to you?Across our current 46 state service area, we're upgrading our network to enable symmetrical an… -
Spectrum Tech finally fixes it!!!I would like to provide feedback on an exceptional service by one of your Techs!! I have tried ove…
-
Kudos to KodiKodi was amazing and very helpful. Great customer service hope to get her again the next time I cal…Closed AlexZamudio43 38 views 1 comment 1 point Most recent by Tyleen_Z Employee Kudos from Customers
-
ComplimentSid came to my mom's place yesterday in St Pete FL at 2 and didn't leave til 6 because he…Closed chinstings 27 views 1 comment 0 points Most recent by Jaleesa_F Employee Kudos from Customers
-
excellent job!My 80+ year old mother had a problem with her internet being down today, and I was incredibly impre…
-
Best Customer Service experience today!Hello Everyone - Rishi…Super big shout out to you!! 😀 He was our Customer Service Representative w…Closed Detailminded 82 views 1 comment 0 points Most recent by Jaleesa_F Employee Kudos from Customers
-
Amazing Customer ServiceTLDR; Jasmine was absolutely unreal as a customer service agent. She spent over an hour on the phon…Closed JillianElayne 94 views 1 comment 0 points Most recent by Jilliana_M Employee Kudos from Customers
-
Customer service is AwesomeMy customer service agent Valu was very kind, helpfull, and understanding our situation with moving…Closed Johnovon_95 47 views 1 comment 1 point Most recent by William_M Employee Kudos from Customers
-
Great Customer ServiceI just want to shout out Jake, a customer service agent from Spectrum West Covina, CA. I am highly …
-
Why are ALL of my computer login attempts to watch tv failing?This has been a cascading issue; first it started a couple months ago on Firefox, and then on Chrom…
-
Positive FeedbackI've been looking for about twenty minutes online and then had an online chat to find a way to…Answered ✓ Closed brightav 90 views 1 comment 1 point Most recent by Lyn_T Employee Kudos from Customers
-
Service callI had an awesome experience with my installer today. How and where can I rave about my technician a…Answered ✓ Closed Sarah_Small 74 views 1 comment 0 points Most recent by Kelly_M Employee Kudos from Customers
-
How to setup Spectrum email to work with the NEW Outlook (password needed)My Spectrum email was syncing with my Outlook account up to a few weeks ago. Now that the new Outl…Answered ✓ Closed menglish33 30K views 88 comments 2 points Most recent by 24RBW Internet Tips, Resources and FAQs
-
Great experience!This weekend I had the pleasure of getting helped by Olivia of Kansas City. Her service management…Answered ✓ Closed Smi1ingbri11iantly 18 views 1 comment 0 points Most recent by James_M Employee Kudos from Customers
-
Ping and Traceroute FAQWe put together this post to answer common questions and misconceptions about ping and traceroute t…Announcement Closed William_M 1.3K views 0 comments 2 points Most recent by William_M Internet Tips, Resources and FAQs -
Customer service complimentI just wanted to thank Rob from the store at the Independence Mall in Wilmington NC for helping me …Answered ✓ Closed LisaMK 66 views 1 comment 1 point Most recent by Jaleesa_F Employee Kudos from Customers
-
Support Feedback from todayI insist that a supervisor be informed that TRINITY helped me today with my new cable modem and w…
Categories
Popular Tags
- Internet 310
- Customer Service 191
- Troubleshooting 145
- Channels and Programming 117
- Spectrum Mobile 116
- Spectrum TV App Feedback 113
- email 101
- My Spectrum App 101
- Feedback 94
- Modem 81
- cDVR / Cloud DVR 79
- Outage 65
- Error Codes 62
- High Split 60
- Slow Speeds 53
- Roku 47
- Spectrum 44
- Set Top Box 44
- Xumo 41
- Network Evolution 35
- billing 35
- Kudos 34
- Employee Feedback 29
- Apple Watch 21
- Symmetrical 20