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Frequently Asked Questions
(Quick links to the current most searched topics)
How can I pause and rewind live TV using the Spectrum TV app?
Spectrum TV App Supported Devices
Legacy TWC Archives: 2013- 2020
Archived content from the original TWC Forums: 2013-2020
Discussion List
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Improving Your Wireless SecuritySecuring Your WiFi Router Make sure to use WPA or WPA2 for your WiFi network. WPA (WiFi Protected …
How to Connect to Your Wireless NetworkHow to Connect to Your Wireless Network Connecting to your wireless network is easy. Follow th…
Resuming an On Demand ProgramDoesn't seem to be any way to resume an on demand program. My last service had a "keep" o…
DVR Skipping ForwardIs there a way to skip forward other than fast forward? For example if I have a 4 hour sporting eve…
Error - Unable to Process ANY PaymentThis has been happening ever since the new site went live, when on earth is it going to be fixed…
my 5G network has disappearedI was checking connections on my Roku and when I logged in to my desktop, I noticed that my 5g netw…
Help with connection dropping intermittently (daily)This post has moved. Please see Why is my Spectrum Internet intermittent or experiencing slow speed…
Adding Second Person to Paper BillIs it possible to add a second person to my paper bill? The reason is that my girlfriend needs a pr…Closed SunsetBuckeye13 6K views 3 comments 0 pointsStarted By SunsetBuckeye13Most recent by Julia_R
Intermittent Speeds and InstabilityThis post has moved. Please see Why is my Spectrum Internet intermittent or experiencing slow speed…
wi-fi and range extender - no internetI switched from TW plan to Spectrum plan and Spectrum switched my hardware (modem and router both).…
Voicemail/visual voicemail just stopped working.My voicemail just quit working, I get no notifications of any voicemail left, visual voicemail is c…
Getting Started with Spectrum TV on Apple TVRead more about Getting Started with Spectrum TV on Apple TV here Spectrum TV subscribers can w…
Spectrum TV for Roku TroubleshootingSpectrum TV for Roku Troubleshooting Note: After creating a new Spectrum username, you'll need …
Explore the Spectrum TV AppExplore the Spectrum TV App After creating a new Spectrum.net username, you’ll need to wait 24 to …
Explore the Spectrum TV AppExplore the Spectrum TV App Note: Please download the latest version of the Spectrum TV app fro…
Explore Spectrum TV for RokuNote: After creating a new Spectrum username, you'll need to wait 24-72 hours before you can use it…
Explore SpectrumTV.comSpectrumTV.com is an online platform that lets Spectrum TV customers use a web browser to view live…
SpectrumTV.com TroubleshootingSpectrum TV App and SpectrumTV.com Troubleshooting If you’re new to the Spectrum TV app or Spec…
Spectrum Business Channel LineupChannel lineups vary by your location and package. To view your channel lineup: * Go to the Spec…
Reporting Internet AbuseReporting Internet Abuse Internet abuse consists of threats and harassment, viruses, spamming, phi…
Reporting Internet AbuseReporting Internet Abuse Internet abuse consists of threats and harassment, viruses, spamming,…
Reporting Internet AbuseReporting Internet Abuse Reporting Internet Abuse Internet abuse consists of threats a…
Explore the Spectrum TV App for Apple TVSpectrum TV subscribers can watch their favorite live and on demand content using the Spectrum TV a…
What is a CableCARD? Frequently Asked QuestionsWhat is a CableCARD? Frequently Asked Questions What is a CableCARD? A CableCARD is …
What is a Tuning Adapter/TiVo CompatibilityWhat is a Tuning Adapter/TiVo Compatibility A Tuning Adapter is an external box that connects…
Switching between HDMI with Spectrum RemoteI have a cable box and blue ray player connected to my tv, each with a hdmi cable. I can turn them …
Internet slower than Spectrum claimsThis post has moved. Please see Why is my Spectrum Internet intermittent or experiencing slow spe…
Explore the Spectrum TV App for Xbox OneThe Spectrum TV app for Xbox One® allows you to watch Live TV, browse Guide listings and view On…
How do I reboot my Spectrum ReceiverMake sure: * Your cables are connected securely. * The coax cable is connected to the cable outlet…
Identify and Program Your Remote/TroubleshootingWe support several different manufacturers and models, so each set of codes and programming instruc…