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Employee Kudos from Customers

Tell us about your positive experience, a job well done or recognize an employee for their efforts

Discussion List

  • JoJoRabbit
    Promote Colton!
    Hello Spectrum. I want to share with you the most positive experience I've had with a contractor of…
    Closed JoJoRabbit 2 views 0 comments Started by JoJoRabbit
  • albabcock
    Customer Service
    Brandy from San Diego was truly amazing! I haven't had such a great experience with customer servic…
    Answered ✓ Closed albabcock 46 views 1 comment Most recent by Mo_S
  • bcprincess2k
    Kudos to Christopher
    I just wanted to compliment Christopher who came by to review an outage at our residence. He was o…
    Closed bcprincess2k 14 views 0 comments Started by bcprincess2k
  • Nick_F
    Spectrum Tech finally fixes it!!!
    I would like to provide feedback on an exceptional service by one of your Techs!! I have tried ove…
    Closed Nick_F 25 views 2 comments Most recent by Nick_F
  • AlexZamudio43
    Kudos to Kodi
    Kodi was amazing and very helpful. Great customer service hope to get her again the next time I cal…
    Closed AlexZamudio43 20 views 1 comment Most recent by Tyleen_Z
  • chinstings
    Compliment
    Sid came to my mom's place yesterday in St Pete FL at 2 and didn't leave til 6 because he insisted …
    Closed chinstings 18 views 1 comment Most recent by Jaleesa_F
  • gjgilman8
    excellent job!
    My 80+ year old mother had a problem with her internet being down today, and I was incredibly impre…
    Closed gjgilman8 28 views 1 comment Most recent by Jilliana_M
  • Detailminded
    Best Customer Service experience today!
    Hello Everyone - Rishi…Super big shout out to you!! 😀 He was our Customer Service Representative we…
    Closed Detailminded 31 views 1 comment Most recent by Jaleesa_F
  • JillianElayne
    Amazing Customer Service
    TLDR; Jasmine was absolutely unreal as a customer service agent. She spent over an hour on the phon…
    Closed JillianElayne 58 views 1 comment Most recent by Jilliana_M
  • Johnovon_95
    Customer service is Awesome
    My customer service agent Valu was very kind, helpfull, and understanding our situation with moving…
    Closed Johnovon_95 20 views 1 comment Most recent by William_M
  • Rymon
    Great Customer Service
    I just want to shout out Jake, a customer service agent from Spectrum West Covina, CA. I am highly …
    Closed Rymon 20 views 1 comment Most recent by Jaleesa_F
  • brightav
    Positive Feedback
    I've been looking for about twenty minutes online and then had an online chat to find a way to prov…
    Answered ✓ Closed brightav 45 views 1 comment Most recent by Lyn_T
  • Sarah_Small
    Service call
    I had an awesome experience with my installer today. How and where can I rave about my technician a…
    Answered ✓ Closed Sarah_Small 39 views 1 comment Most recent by Kelly_M
  • Smi1ingbri11iantly
    Great experience!
    This weekend I had the pleasure of getting helped by Olivia of Kansas City. Her service management…
    Answered ✓ Closed Smi1ingbri11iantly 17 views 1 comment Most recent by James_M
  • LisaMK
    Customer service compliment
    I just wanted to thank Rob from the store at the Independence Mall in Wilmington NC for helping me …
    Answered ✓ Closed LisaMK 37 views 1 comment Most recent by Jaleesa_F
  • SSN709
    Support Feedback from today
    I insist that a supervisor be informed that TRINITY helped me today with my new cable modem and w…
    Closed SSN709 29 views 1 comment Most recent by Tyleen_Z
  • skrieger
    Positive Feedback
    I want to express my appreciation for my recent experience with Jessica from Spectrum while canceli…
    Closed skrieger 28 views 1 comment Most recent by Mo_S
  • S2025
    Customer Retention Review at Spectrum - For Rishi
    Review for Rishi at Spectrum I just wanted to take a moment to recognize Rishi for the exceptional …
    Closed S2025 62 views 1 comment Most recent by William_M
  • Magslice
    Positive feedback
    Hello, I just had an incredibly positive experience with a phone rep named Sekayi. Is there a way f…
    Answered ✓ Closed Magslice 35 views 1 comment Most recent by Edward_T
  • aceslinger
    Excellent customer support
    Just leaving some kudos for Rishi who helped me over the phone. Very helpful and friendly.
    Answered ✓ Closed aceslinger 26 views 1 comment Most recent by Edward_T
  • Jwilder
    Just saying thank you.
    I'm sure this isn't the place for a comment, but I have to say this. Brand new customer here, due …
    Closed Jwilder 48 views 2 comments Most recent by POPPO
  • Golf25Radioman
    Great Service!
    Yesterday my cable/Internet went out. An appointment was made for the next day, before the day was …
    Closed Golf25Radioman 16 views 1 comment Most recent by Edward_T
  • rgarcia4032
    Kudos Kudos Kudos
    I was assisted today by an agent by the name of Amber operator# 3773 she did a phenomenal job and s…
    Answered ✓ Closed rgarcia4032 11 views 1 comment Most recent by Edward_T
  • Helen_G
    Great service by Tom G
    Had to call out Spectrum service, 2nd time in two days. thought first visit issue was resolved, bu…
    Closed Helen_G 11 views 1 comment Most recent by Tyleen_Z
  • CaseyBronn
    Great Service techs
    Great customer service today from Garrett. Spectrum sent him over to get our internet back up after…
    Answered ✓ Closed CaseyBronn 17 views 1 comment Most recent by Edward_T
  • NW71
    Great staff at Spectrum office
    On Dec. 8, I was at the Chillicothe (Ohio) Spectrum office to pick up a self-installation kit. Ther…
    Answered ✓ Closed NW71 14 views 1 comment Most recent by Mo_S
  • NW71
    Excellent Customer Support!
    On Dec. 8, I had one of the BEST customer support experiences with Tanitra. She got me all set up f…
    Answered ✓ Closed NW71 32 views 1 comment Most recent by Mo_S
  • AndrewL
    Great service from Diana
    Had a puzzling issue with logging into an app on me tv. Diana patiently stayed with me on a chat f…
    Closed AndrewL 14 views 1 comment Most recent by James_L
  • megang09
    fantastic customer service
    I recently had an interaction with customer service to resolve a few billing issues. Anastasia help…
    Closed megang09 51 views 2 comments Most recent by jcan3600
  • Simonnancy30
    Thank you for your prompt and knowledgable service!
    I called on November 2nd to have a repair man come and fix my TV and computer. I was told it might …
    Answered ✓ Closed Simonnancy30 14 views 1 comment Most recent by Edward_T