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Discussion List
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Customer service is AwesomeMy customer service agent Valu was very kind, helpfull, and understanding our situation with moving…Closed Johnovon_95 21 views 1 comment 1 point Most recent by William_M Employee Kudos from Customers -
Great Customer ServiceI just want to shout out Jake, a customer service agent from Spectrum West Covina, CA. I am highly …
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Why are ALL of my computer login attempts to watch tv failing?This has been a cascading issue; first it started a couple months ago on Firefox, and then on Chrom…
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Positive FeedbackI've been looking for about twenty minutes online and then had an online chat to find a way to…Answered ✓ Closed brightav 51 views 1 comment 1 point Most recent by Lyn_T Employee Kudos from Customers
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Service callI had an awesome experience with my installer today. How and where can I rave about my technician a…Answered ✓ Closed Sarah_Small 41 views 1 comment 0 points Most recent by Kelly_M Employee Kudos from Customers
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How to setup Spectrum email to work with the NEW Outlook (password needed)My Spectrum email was syncing with my Outlook account up to a few weeks ago. Now that the new Outl…Answered ✓ Closed menglish33 22.3K views 88 comments 2 points Most recent by 24RBW Internet Tips, Resources and FAQs
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Great experience!This weekend I had the pleasure of getting helped by Olivia of Kansas City. Her service management…Answered ✓ Closed Smi1ingbri11iantly 11 views 1 comment 0 points Most recent by James_M Employee Kudos from Customers
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Ping and Traceroute FAQWe put together this post to answer common questions and misconceptions about ping and traceroute t…Announcement Closed William_M 877 views 0 comments 1 point Started by William_M Internet Tips, Resources and FAQs -
Customer service complimentI just wanted to thank Rob from the store at the Independence Mall in Wilmington NC for helping me …Answered ✓ Closed LisaMK 41 views 1 comment 1 point Most recent by Jaleesa_F Employee Kudos from Customers
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Support Feedback from todayI insist that a supervisor be informed that TRINITY helped me today with my new cable modem and w…
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Positive FeedbackI want to express my appreciation for my recent experience with Jessica from Spectrum while canceli…
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Customer Retention Review at Spectrum - For RishiReview for Rishi at Spectrum I just wanted to take a moment to recognize Rishi for the exceptional …
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Positive feedbackHello, I just had an incredibly positive experience with a phone rep named Sekayi. Is there a way f…Answered ✓ Closed Magslice 31 views 1 comment 0 points Most recent by Edward_T Employee Kudos from Customers
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Excellent customer supportJust leaving some kudos for Rishi who helped me over the phone. Very helpful and friendly.Answered ✓ Closed aceslinger 21 views 1 comment 0 points Most recent by Edward_T Employee Kudos from Customers
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Just saying thank you.I'm sure this isn't the place for a comment, but I have to say this. Brand new customer …
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Great Service!Yesterday my cable/Internet went out. An appointment was made for the next day, before the day was …Closed Golf25Radioman 21 views 1 comment 0 points Most recent by Edward_T Employee Kudos from Customers
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Kudos Kudos KudosI was assisted today by an agent by the name of Amber operator# 3773 she did a phenomenal job and s…Answered ✓ Closed rgarcia4032 11 views 1 comment 1 point Most recent by Edward_T Employee Kudos from Customers
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Great service by Tom GHad to call out Spectrum service, 2nd time in two days. thought first visit issue was resolved, bu…
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Great Service techsGreat customer service today from Garrett. Spectrum sent him over to get our internet back up after…Answered ✓ Closed CaseyBronn 21 views 1 comment 1 point Most recent by Edward_T Employee Kudos from Customers
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Great staff at Spectrum officeOn Dec. 8, I was at the Chillicothe (Ohio) Spectrum office to pick up a self-installation kit. Ther…
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Excellent Customer Support!On Dec. 8, I had one of the BEST customer support experiences with Tanitra. She got me all set up f…
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Great service from DianaHad a puzzling issue with logging into an app on me tv. Diana patiently stayed with me on a chat f…
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fantastic customer serviceI recently had an interaction with customer service to resolve a few billing issues. Anastasia help…
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Thank you for your prompt and knowledgable service!I called on November 2nd to have a repair man come and fix my TV and computer. I was told it might …Answered ✓ Closed Simonnancy30 11 views 1 comment 0 points Most recent by Edward_T Employee Kudos from Customers
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how do I access Disney+ with my Spectrum account?How do I access Disney+ through the Spectrum App?Answered ✓ Closed pvjammer 19.8K views 1 comment 0 points Most recent by Renee_T Watch TV Tips, Resources and FAQs
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Not a question, just some good customer serviceMy wife and I had a lot of poor experiences with customer service, internet, and somehow our accoun…Answered ✓ Closed Chris_C 42 views 1 comment 1 point Most recent by Edward_T Employee Kudos from Customers
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how do I leave a good report on recent service?Yesterday's technician,Adam,arrived at my house at the agreed upon time and was polite, knowle…Answered ✓ Closed Grandy2338 616 views 1 comment 2 points Most recent by Jilliana_M Employee Kudos from Customers
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Compliment to StevenI’d like to post this feedback and big compliment to Steven who have helped me resolve the issue I …
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Thanks!I’d like to leave a compliment for the technician that came to help me this evening. Matthew, in th…Answered ✓ Closed Cheeto 31 views 1 comment 3 points Most recent by Jilliana_M Employee Kudos from Customers
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Scheduling future recordings using XUMO / Cloud DVRI just purchased a XUMO and added the Cloud DVR service. It is straightforward enough to record a l…Closed mnappi 4.1K views 3 comments 0 points Most recent by Jilliana_M Spectrum TV App Tips, Resources and FAQs
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