Advanced Search Options
We have advanced search options to make it easier to locate posts, questions and answers on this community.
More information can be found at Advanced Search Options
If you are looking for something specific, please check if someone else has already asked or answered the same question.
Frequently Asked Questions
(Quick links to the current most searched topics)
When did Spectrum change the billing description from "Spectrum" to "Charter Services"?
How can I pause and rewind live TV using the Spectrum TV app?
Spectrum TV App Supported Devices
Hurricane Ian Update
Get the latest updates on storms affecting service in your area.
For customers in areas in the storms path, including Southwest and Central Florida, if your services are impacted, we are working to restore your service as soon as safely possible.
Welcome to the Spectrum Community
Customer community to exchange ideas, ask questions and create valuable, relevant content for an improved experience with our services
Answered Closed Oharry 62 views 10 comments 0 pointsA List of Spectrum Voice Star Codes (* Codes) and a Question?Here is a list of shortcut star codes for Spectrum Voice Customers: Important- The Trace Call optio…Closed Satch 119 views 0 comments 0 pointsCall WaitingHow do I remove the call waiting feature from my plan (I do NOT want call waiting at all), Spoke wi…Answered Frankpb 63 views 7 comments 0 pointsRunning advertisement blocker plugins prevents you from adding your credit card (in Firefox)Don't know where to post this but a quick heads up, if you're running advertisement blockers such a…Closed MrGrits 35 views 1 comment 1 pointPlease add email body text to spam filteringI'm plagued with spam / scam emails with constantly changing FROM addresses, making filtering on th…Answered Closed Fungus 43 views 2 comments 0 pointsNetgear CM1200 and error log questionHello, I have a Netgear CM1200 that is showing some odd logs. I keep getting drops in connection a…Answered ✓ Closed Miller541 218 views 19 comments 0 pointsAudio cutting outThe audio keeps cutting in and out on amc network. It makes it impossible to enjoy the amc network…Answered Closed thebull786 45 views 1 comment 0 pointsAnyone been having problems with TBS channelMy TBS HD channel has been messing up with the picture should I call spectrum & ask them I just…Answered Closed Diverdan316 71 views 5 comments 0 pointsAnswered Closed Deadman 38 views 2 comments 0 pointsPhone activation porting number from Spectrum to SpectrumI purchased a new device 12 days ago and activation was started in the store by a Spectrum employee…Answered Closed Inactivity 103 views 9 comments 0 pointsWhen will email server be accessible againMy TWC email account has not been accessible for over a week. I have talked to two reps on the phon…Answered ✓ Closed bschul10 113 views 8 comments 0 pointsWhen on a cruise, I can receive emails from Spectrum account but I am unable to respond those emailsAnswered ✓ Closed Travelmama 38 views 2 comments 0 pointsHow much longer on GACFHD on the digital cableVery disappointed with Spectrum. How many times does one have to tell Spectrum that this channel is…Answered Closed Diverdan316 71 views 6 comments 0 pointsNightly DisconnectsThis discussion was created from comments split from: It's not just your app.Closed S_smith0000 42 views 2 comments 0 pointsDo I really need cloud DVR?Hi, Spectrum has finally extended their service to our rural area and we're loving the high speed …Answered ✓ Closed LDWalker 202 views 3 comments 0 pointsNo remote DVRI added DVR service when I logged in to the Spectrum TV app on my Android to record some shows. I g…Answered ✓ Closed BeachBum165 71 views 3 comments 0 pointsSpectrum TV Version 8 Build 1 - Can't find default (startup) channel settingAll 4 of my Roku boxes received Version 8 Build 1 yesterday and when the app opens now it goes to s…Answered ✓ Closed Surfsider 91 views 2 comments 5 pointsURC1160 Remote FF / RWDHi, just picked up a replacement URC1160 remote and can't get FF/RWD / Pause functions to work on …Answered Closed Housteau 100 views 8 comments 0 pointsWhy did you change the location of the guideWhy did you change the location of the Guide from the left of the screen to the right? Let the user…Answered ✓ Closed BeachBum165 40 views 2 comments 0 pointsUnable to modify devicesI'm not able to pause/unpause, modify pause schedule, turn on/off pause schedule. HelpAnswered Closed Desjasmom 104 views 19 comments 0 pointsCan someone help me asap?I have been trying to pay my bill online, through my app, and have been trying to call every possib…Answered Closed Cantgetaholdofany1 44 views 1 comment 0 pointsSpectrum TV App Icf-9000I’m in my office building, away from home. I was watching the app and it just stopped, code icf-900…Answered Closed Myappisntworking1122 918 views 2 comments 0 pointsSecurity Suite Full scan(length of time)Hello, my security suite full scans are taking very long and longer From Wednesday, October 7, 2020…Answered ✓ Closed Jim2413 66 views 5 comments 0 pointsSpectrum app on TiVo Stream 4KAre there any plans to add a Spectrum app for the TiVo Stream device? Roku is OK, but a bit slow an…Answered ✓ Closed MyThoughts 162 views 1 comment 0 pointsApp issues using Apple tvFor the past week or so the spectrum app has been acting weird, it lags to the point the picture fr…Answered Closed Audreys_Pop_Pop 136 views 8 comments 0 pointsExtra Disney ChannelI purchased the extra Disney channel when I set up my account . I believe I am paying extra for thi…Answered ✓ Closed Popeye47 48 views 1 comment 0 pointsHow can I watch Peacock on my TV?Since the gods have determined that the hundreds of dollars I pay for cable TV are no longer suffi…Answered Closed DrL 145 views 4 comments 0 pointsChannels that should be in HD, but aren't!There are a few channels that should be in HD but they are not. Reelz channel (619) is available in…Answered Closed Lxman1 82 views 6 comments 0 pointsHow to get a POE switch to communicate?Trying to installing outside security cameras. My POE switch works fine when I patch it into the S…Answered Closed RansomT 32 views 3 comments 0 points