Spectrum Community
The community gives users the chance to find and share solutions about our products and services with other customers.
Discussion List
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Intermittent Connectivity Issues on Arris Model SB6141Hi All, My internet service has been experiencing consistent interruptions lately that I had previ…
Getting a max of 4 upstream channels on an 8 channel modem; is this normal?Hey, Today I upgraded to a 24x8 channel DOCSIS 3.0 modem (The Motorola MB7621), from the 16x4 c…Accepted Answer remeika 21 views 7 comments 0 points
History Channel WVP-3305 Video not availableWVP-3305 Video not available. Try again later. Only on History Channel. Everything else is fine.Closed ddrake812 7 views 3 comments 0 points
Automatically upgraded credit card's date?Weird/Odd. Got and activated a new CC with its same numbers and new expiration date, but spectrum.n…ant 9 views 3 comments 0 points
FragmemtationFor the past month, I have had a problem of fragmemted recordings from MeTV. It splits the recordin…
Forum login issueI was trying to login to the forums on my phone (Android Galaxy S10+) using Chrome. Each and every…cb_2367 4 views 3 comments 0 points
Severe pixelation on multiple channelsI've got severe pixelation on multiple channels. I've tried reaching Spectrum on Twitter - no respo…Accepted Answer Closed cb_2367 13 views 6 comments 1 point
EAS Boots DVR to live TVThe past few days there have been neumerous emergency alerts in my area. The problem is when I am …Closed LordDaniel 7 views 1 comment 1 point
BBC America sound cuts outI've noticed this year that BBC America channel audio cuts out every couple of seconds or so and ma…Closed cxanders 29 views 11 comments 1 point
TerribleAs far as my parents have had spectrum i feel they they have been given the run around. They have c…
not all dvr’d shows available on appwhy aren’t all shows on my dvr available via the app?Accepted Answer Closed gschimma 7 views 1 comment 0 points
Can I add the Spectrum TV app to my legacy EarthLink Extreme Package?Topic header pretty sums up the question. I've been a EarthLink customer since 2011 (originally via…Closed cat1092 6 views 3 comments 0 points
Modem required constant resetQuite often my internet modem needed to be reset, sometimes daily. One or more devices (e,g., iPad,…
Frequent disconnectsI installed Spectrum internet just over a week ago. I had AT&T before and everything was fine. …Closed joerobot 8 views 15 comments 0 points
Any router recommendationsI have been having frequent disconnects. I have had seven techs out here and all said it was fine. …Closed joerobot 9 views 5 comments 0 points
Cannot access wireless router's GUIHi, I'm having the same problem as described in this post: https://forums.timewarnercable.c…Accepted Answer Closed Leslie_S 79 views 5 comments 0 points
new router and modem now no serviceI had a spectrum modem that was also a router. Last week they sent me a new modem that has a separa…Closed Mcates8011 3 views 3 comments 0 points
zoom 5341JI have a motorola MG7550 that is periodically rebooting. Seems like it happens when there are a lot…Closed jaylatus 4 views 6 comments 0 points
emaifor some unknown reason, I cannot send outgoing emails on my My Microsoft Outlook account. i can r…
Connect to Home Spectrum Internet for More to WatchI am connected to my home network. I use a different router instead of the Sagecom accesspoint. The…Closed fairlane 9 views 5 comments 0 points
No video when streaming to iPadI have a 5th generation iPad mini. It has iOS 13.5. When trying to stream live tv programs to the i…Closed KJB2 33 views 1 comment 0 points
DVR Recordings fragmented into multiple recordings for 1 showA weird issue has surfaced on both my DVRs. When I record a show, the recording is made but it is b…Closed Jaime_Charlotte 10 views 16 comments 1 point
Blocked status on CUSTOMER owned modems now?So now it appears that I cannot access the status of my own SB6183. I can understand that they may…Accepted Answer Closed twcsa4jim 5 views 2 comments 0 points
Phillips RC122 Remote ControlI need to know where the Input Source button is on this remote control so that I can change my TV b…
Only ONE downstream channel being used and no DOCSIS 3.1 on upstream? [Arris SB8200 modem]For some reason, my Arris SB8200 modem's status page shows only one channel being locked (e.g. used…
Wifi has been down in NYC for 2 1/2 hoursI'm having problems with my wifi which has been down for 2 1/2 hours. I have the internet, it's ju…Closed grosvenor 5 views 3 comments 0 points
Circle parental controls should be added to SpectrumHi. I think Spectrum should provide high quality parental controls by integrating Circle into the s…
New Sagemcom FAST 5280 Admin LoginWhy is there no admin capabilities on this router? I go to 192.168.1.1 and it only comes up with a …Closed mavogaro 44 views 2 comments 1 point
Since the newer leased cable modems don't allow us to view technical statistics and logs...... can we ask this Spectrum's official forum (worker/moderator)s and other official social network…
Upgrade from ultra to Gig - conflicting answersSo I’m thinking of upgrading my Ultra to Gig and called Spectrum a few times. I was getting differe…Closed royinla14 9 views 3 comments 0 points
