Before posting a new question, please check out our Internet / WiFi and Spectrum TV App troubleshooting pages for common issues, as well as useful information to include in your post.
Advanced Search Options
We have advanced search options to make it easier to locate posts, questions and answers on this community.
More information can be found at Advanced Search Options
If you are looking for something specific, please check if someone else has already asked or answered the same question.
Frequently Asked Questions
(Quick links to the current most searched topics)
How can I pause and rewind live TV using the Spectrum TV app?
Spectrum TV App Supported Devices
Welcome to the Spectrum Community
Customer community to exchange ideas, ask questions and create valuable, relevant content for an improved experience with our services
Paperless BillingI’d selected paperless and autopay years ago and confirmed those selections are still in place, but…Answered ✓ Closed surferchick2 194 views 1 comment 0 pointsStarted By surferchick2Latest Comment: 01-02-23 byMost recent by Satch Managing & Using your Spectrum AccountDo ClikR-5 UR5U 8780L & 8790L RCs have CC buttons?It's annoying to go to cable TV boxes' ODN on screen menus to toggle CCs as shown in https://www.sp…Answered Closed AntDude 50 views 2 comments 0 pointsStarted By AntDudeLatest Comment: 01-01-23 byMost recent by AntDude TV EquipmentAnswered ✓ Closed JeffH12 145 views 4 comments 0 pointsStarted By JeffH12Latest Comment: 12-30-22 byMost recent by HT_Greenfield EmailInternet speed great but trying to log into url destination drops packetsI have been using Spectrum from my mother's house for over a month to work from home. So 10 days ag…Answered ✓ Closed Anitabreak 63 views 1 comment 0 pointsStarted By AnitabreakLatest Comment: 12-30-22 byMost recent by HT_Greenfield ConnectivityWhy can't I connect my modem via coax when I have AT&T fiber?I have AT&T Fiber at my house. Bought a Spectrum internet package to use purely for WFH because…Answered Closed Fletcher 157 views 3 comments 0 pointsStarted By FletcherLatest Comment: 12-29-22 byMost recent by Satch Home NetworkingAccess to app settings crashes app on Roku.I have two ROKU express units that I use to receive Spectrum TV. Models 3710X and 3900X. For the …Answered Closed clavinc2 104 views 8 comments 0 pointsStarted By clavinc2Latest Comment: 12-28-22 byMost recent by clavinc2 Spectrum TV App Feedback - ROKU & Other devicesCannot configure Outlook to work with Spectrum while traveling" ...limited in the assistance we can offer when it comes to issues with third party mail clie…Answered ✓ Closed DavidG 111 views 2 comments 0 pointsIntermittent Connection / VPNThis discussion was created from comments split from: Have high ping no idea what to do?.Closed chas365 79 views 3 comments 0 pointsStarted By chas365Latest Comment: 12-28-22 byMost recent by Randy_S ConnectivityHow can I block a spam email from a daily changing address?I get a daily spam email from a (fake) McAfee account with a daily changing address [email protected] I w…Answered ✓ Closed alan3 93 views 5 comments 0 pointsCan't get Visual Voicemail to workEver since I got a Samsung A53 5G several months ago I've not been able to get the Samsung Voicemai…Answered ✓ Closed M12 245 views 2 comments 0 pointsMy Spectrum App opens browser and nothing elseI'm having trouble logging into the My Spectrum app. I was able to log into it once when we first r…Answered Closed JE_S 176 views 3 comments 1 pointStarted By JE_SLatest Comment: 12-26-22 byMost recent by James_M My Spectrum App - My Spectrum App FeedbackGuide narration on but no sound on tvWhen I turn guide narration on I have no sound from tv program, nor do I have sound from the guide …Answered Closed Mary12 93 views 4 comments 0 pointsStarted By Mary12Latest Comment: 12-26-22 byMost recent by Mary12 TV EquipmentDoes Spectrum issue local phonebooks?Spectrum doesn't issue local phonebooks do they? What do folks with Spectrum Voice landline do for …Answered ✓ Closed TheNeighborGuy 67 views 1 comment 0 pointsStarted By TheNeighborGuyLatest Comment: 12-25-22 byMost recent by Lyn_T Digital PhoneInstalling Wifi Profile on iPhone XR: Invalid ErrorI've tried to install the Spectrum WiFi profile a few times (over weeks) and keep receiving the sam…Answered ✓ Closed 2keysmatt 107 views 1 comment 0 pointsStarted By 2keysmattLatest Comment: 12-22-22 byMost recent by Jaleesa_F Troubleshooting the My Spectrum AppRandom DisconnectsI have had several tech visits this year for ransom disconnects and very low Upload Speed (needed f…Answered Closed ElPasoMike 273 views 2 comments 0 pointsStarted By ElPasoMikeLatest Comment: 12-22-22 byMost recent by James_M ConnectivityDVR with fastest channel switching?I used to have a Motorola ODN DVR. It switched channels fairly rapidly, and I was happy with it. I…Answered Closed theorist 94 views 5 comments 1 pointStarted By theoristLatest Comment: 12-22-22 byMost recent by Satch TV EquipmentWhy am I being forced to "upgrade" to a new modem? I have my own installed and it works just fine.I got this email this morning: Dear Customer, In order to ensure that you continue to receive …Answered ✓ Closed phloxtheflowery 1.4K views 5 comments 0 pointsStarted By phloxthefloweryLatest Comment: 12-22-22 byMost recent by Satch Home NetworkingHow to update firmware on Arris SB8200 modem?Just had a chat with a Spectrum support agent who told me they won't push a firmware update for 3rd…Answered Closed bcrudisill 1.1K views 4 comments 0 pointsStarted By bcrudisillLatest Comment: 12-22-22 byMost recent by karlbeckman Home NetworkingHave high ping no idea what to do?I had a problem with high ping under load on my internet and am at a loss here. Recently found that…Answered ✓ Closed Freek245 107 views 2 comments 0 pointsStarted By Freek245Latest Comment: 12-21-22 byMost recent by RAIST5150 ConnectivitySlow (almost non-existent) upload, especially at night, for the past month.For the past month my internet has been really struggling in the speed department. I'm not getting …Answered ✓ Closed jdmuno0903 71 views 1 comment 0 pointsStarted By jdmuno0903Latest Comment: 12-21-22 byMost recent by William_M ConnectivityExperiencing extremely high ping and packet loss. Please help!After hours and hours of troubleshooting and trying every possible fix from various forums, I am st…Answered ✓ Closed Stout_likethebeer 335 views 1 comment 0 pointsStarted By Stout_likethebeerLatest Comment: 12-21-22 byMost recent by William_M Home NetworkingWhy am I being contacted about 'Proactive Maintenance'?Spectrum keeps contacting me about some unknown issue they’re having with my equipment. I have thre…Answered Closed Ede_Lu 296 views 8 comments 0 pointsStarted By Ede_LuLatest Comment: 12-21-22 byMost recent by RAIST5150 ConnectivitySkip unsubscribed channels using channel buttons on the remoteWe have an older special needs gentleman living with us and I have a special remote setup for him t…Answered ✓ Closed DHavens234 170 views 2 comments 1 pointStarted By DHavens234Latest Comment: 12-20-22 byMost recent by Satch Channels & ProgrammingHaving trouble getting emailFirst of all, I'm highly disappointed with the lack of support from a company we give so much of ou…Answered ✓ Closed forester 149 views 2 comments 0 pointsContinue watching box upon start upAfter turning off the TV for several hours, when I sign back in, there is a box in the center of th…Answered Closed Magicman52 127 views 4 comments 0 pointsStarted By Magicman52Latest Comment: 12-19-22 byMost recent by Magicman52 Spectrum TV App Feedback - ROKU & Other devicesRoku app error code RBF-2512For last few weeks I'm repeatedly having issues with multiple Roku devices logging into spectrum. I…Answered Closed Dalession 157 views 3 comments 1 pointStarted By DalessionLatest Comment: 12-19-22 byMost recent by James_M Spectrum TV App Feedback - ROKU & Other devicesOn Demand not workingMy on demans stopped working it comes up with error code and the channels lag when you try to switc…Answered Closed 123Dakota_123 98 views 6 comments 0 pointsStarted By 123Dakota_123Latest Comment: 12-19-22 byMost recent by Satch Channels & ProgrammingHisense U8H TV with lip sync issues when using SpectrumHave a new Hisense 65U8H and I am having issues with the sound not matching peoples lips with Spect…Answered Closed sprill 648 views 19 comments 0 pointsStarted By sprillLatest Comment: 12-18-22 byMost recent by Satch TV EquipmentPing Stability Issue due to Bad Server in Routing?I appear to be having ping stability issues due to a bad hop in the ISP networking. See Ping Plotte…Answered ✓ Closed InternetIssues 144 views 5 comments 0 pointsStarted By InternetIssuesLatest Comment: 12-18-22 byMost recent by William_M ConnectivityDVR message lightI have a Cisco 9865HDC_2 DVR-HD, there is a random message light showing on the box. I can not figu…Answered Closed ankralj 266 views 5 comments 0 pointsStarted By ankraljLatest Comment: 12-18-22 byMost recent by ankralj TV Equipment