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Discussion List
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cancel accountwe need to cancel our account starting 7/25/25Answered ✓ Closed Gclarson6 134 views 1 comment 0 points Most recent by James_M Managing and Using your Spectrum Account -
recovering passwordwere can I find my wifi passwordAnswered ✓ Closed blueii007 209 views 1 comment 0 points Most recent by Mo_S Managing and Using your Spectrum Account
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I am missing emailsI am missing emails that I usually get for monthly billing and statements including my spectrum bil…
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need help getting internet and another phone same numberyes, and i saw an ad saying. Keep your number and phone? I live with an friend i need service in my…
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Down-Converting All Channels to 720p?I saw at this link that all channels (including those that are supposed to be 1080i) are being down…Answered Closed Joey1986 101 views 3 comments 0 points Most recent by HT_Greenfield Channels and Programming
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Max is HBOMax againJuly 9, 2025, Max changed back to HBOMax and it looks like my free app subscription will cost me $1…
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Apps not available on XumoWe switched to Xumo in April and thought we could retire Firestick but so far there are 3 apps we v…
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How many modems/accounts are allowed at a single residential service address?I may be moving to help some elderly family members, and they currently have the discounted interne…
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Is Customer Service chat not working?When I click on the "Chat with us" or Chat Now on this page, nothing happens. I've confir…Answered ✓ Closed taurolyon 115 views 1 comment 0 points Most recent by Jaleesa_F Managing and Using your Spectrum Account
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Customer Service FeedbackI just wanted to note that Decimus was absolutely amazing and assisted me with connecting my Fire T…Answered ✓ Closed Bri1193 23 views 1 comment 0 points Most recent by William_M Employee Kudos from Customers
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Slow internet speedI have been reading some of the posts about slow internet speeds and I have Spectrum Internet Gig. …
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Ping issues since speed upgradeEver since my speed was upgraded a month or so ago from 10mbps upload to 21mbps, if anyone on my ne…
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OutagesSpectrum is always taking the Internet Connection offline to do maintenance, maintenance is underst…
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Can Total Number Of Recordings Be Added Back To View DVR Section?Total Recordings number is no longer in the Recordings section. This is on my Xumo and I also noti…Answered ✓ Closed blackbutterfly 275 views 6 comments 0 points Most recent by Mo_S Spectrum TV App Feedback - XUMO -
Just FYI about Blink sync module not connecting to Spectrum routerWhen our Blink sync module showed 1 bar signal or offline error intermittently suddenly after worki…
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High splitEstimated time for high split speeds in Belton Texas area?
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My spectrum android app setting acct email invalidWhy is my email address using @maine.rr.com is not a valid email address in my spectrum settings ac…Answered Closed Kewlasu 165 views 2 comments 0 points Most recent by Kewlasu Managing and Using your Spectrum Account
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How to retrieve email passwordI can not find or change my email password.
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DVR IssuesHello Community! I've had spectrum for about three months ( TV, Internet, Home Phone). For the fi…Answered ✓ Closed ukwildcat4life 254 views 5 comments 0 points Most recent by ukwildcat4life Cloud DVR
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Why am I losing internet the last few daysSince the end of last week I have been losing internet intermittently and have received so many mes…
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I have set recording to record a series but to only record new episodes, why is it recording previouWhy does my VCR record previously recorded series episodes, when I specifically said only record ne…
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Channel 306 just has sign off listed 24 hours a day.I live in NE Ohio and usually watch the Guardians on channel 306. What has happened over the past w…Answered ✓ Closed Jim2413 374 views 11 comments 0 points Most recent by Jim2413 Channels and Programming
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Modem/Router failureI think due to a lightning strike my modem/router has failed. The Ethernet ports don't work but th…
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I am having problems with my connectivityHow do I get a diagnostic check on my internet service?
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Arris SB6183 Modem 686Mbps RiddleI previously had a 600Mbps internet promotion, upgrading from 100Mbps. All was well until my promo…
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Answered ✓ Closed Zelda1947 98 views 1 comment 0 points Most recent by James_M Channels and Programming
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What type of maintenance?I received an automated phone message this morning stating maintenance will be in progress July 7-1…
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