Advanced Search Options
We have advanced search options to make it easier to locate posts, questions and answers on this community.
More information can be found at Advanced Search Options
If you are looking for something specific, please check if someone else has already asked or answered the same question.
Frequently Asked Questions
(Quick links to the current most searched topics)
How can I pause and rewind live TV using the Spectrum TV app?
Spectrum TV App Supported Devices
Welcome to the Spectrum Community
Customer community to exchange ideas, ask questions and create valuable, relevant content for an improved experience with our services
ultra internet speedsMy spectrum app saying my internet speed is 500mbps, I am getting the old ultra internet speed of 4…Answered Closed maximus 140 views 2 comments 0 pointsNew Router - Cannot watch TV on the AppI recently installed a new router (Reyee AX3200) and when I try to watch TV I get the “connect to i…Answered Closed Zfettes 55 views 1 comment 0 pointsAnswered Closed Kinge70 1.8K views 16 comments 0 pointsrecording I program I am currently watchingWhile I am watching a program i attempt to record it.When i do so it jumps to another channel to ta…Answered ✓ Closed jdomb 49 views 6 comments 0 pointsVoicemail Indicator Problems - spectrum unwilling or unable to resolve.Got a new modem a couple months back. Starting about 2 weeks ago I noticed I was not getting voicem…Answered Closed kelleyelectric 129 views 4 comments 0 pointsPhone Reports Incorrect Data UsageSpectrum notified me yesterday that my wife's data usage on her Samsung S21 had gone over 5GB this …Answered Closed gepaine 160 views 14 comments 0 pointsWhy does my internet speed max out at 90mbps on a 500mbps connection if on over 24 hours?As stated every since tech support recommended I setup a new modem from them if I dont restart the …Answered Closed Dragonic 86 views 3 comments 0 pointsSpectrum TV app on iPhone/iPadWhen using my Spectrum TV app on iPhone/iPad it now seems to be missing my home DVR recordings. Has…Answered ✓ Closed Allbirdies 52 views 1 comment 0 pointsaudio sync issue for on demandHello, A small glitch/bug to report. When I play any on demand title, after each commercial, the au…Answered Closed istone 69 views 1 comment 0 pointswhat is error code WLP-4002?For some reason https://watch.spectrum.net/livetv?sessionOverride=true loading only spins then I ge…Answered Closed Jake717 843 views 6 comments 0 pointsDoes Spectrum block torproject.org?I cannot access it on my home Wi-Fi but connect just fine on mobile data or using a VPN with Spectr…Answered Closed Matt_77 168 views 1 comment 0 pointsSpectrum AppIn the last few weeks, some of my tv apps (nbc, cbs, hgtv, bravo, abc, etc.) only buffer when I am …Answered ✓ Closed AMNegrete 64 views 3 comments 0 pointsChannel requestsI see the ReelzChannel is now available (channel 128)! Great. On Patrol: Live starts this weekend!Closed jfcq 90 views 1 comment 0 pointsVoice LandlineThinking of adding voice to my TV, and internet account...Currently have a modem that will need to …Answered ✓ Closed douglas9 126 views 5 comments 0 pointsAPL-1999 Error CodeI just started getting the APL-1999 Error code and I’ve tried all the troubleshooting suggestions I…Answered Closed PJD 59 views 1 comment 0 pointsViewing a show On Demand with the ROKU stickEvery time I watch a show On Demand, I will get booted out of the picture several times, taken to t…Answered Closed jazzykeb 51 views 7 comments 0 pointsGetting high upload MS but speeds are fine, causing excruciating lag on multiple devices.Processor Intel(R) Core(TM) i5-9600K CPU @ 3.70GHz 3.70 GHz Installed RAM 16.0 GB System type 64-bi…Answered Closed yaboytcell 88 views 3 comments 0 pointsVery Very Slow Internet in Metro Milwaukee Wisconsin (July 18, 2022)Guys, Anyone else having trouble, or is it just me? The Speed Test page is not even loading and my …Answered ✓ Closed Satch 77 views 4 comments 0 pointsA LOT of Unknown “New Devices” connecting to wired networkWhen connecting my laptop via eth/lan connection, I started getting a flood of notifications via th…Answered Closed 0uch 482 views 6 comments 0 pointsAnswered Closed BShort 891 views 27 comments 1 pointAnswered Closed user_6748 56 views 1 comment 0 pointsSpectrum/Charter IPv6 Prefix LengthI am trying to setup IPv6 on my router connected to Spectrum. My router has multiple VLANs to isola…Answered Closed keen155 1K views 8 comments 0 pointsVisual Voicemail not workingHello, I’ve been trying to find someone competent enough to fix my voicemail issue. I’ve been tryi…Answered Closed mteckevin 293 views 1 comment 0 pointsBlocking calls and area codesPlease add the capability to block more call numbers and block 'Area Code' capability. I had that …Answered ✓ Closed smithsandyhook 57 views 1 comment 0 pointsHow do I return a router?The Spectrum service guy suggested we get a NET set up for a stronger signal to downstairs, but he …Answered Closed LLZeigler 363 views 1 comment 0 pointsUnable To Log In (Legacy Brighthouse account)Decided to share this in case other legacy Brighthouse customers are experiencing the same problems…Closed Barticus 313 views 6 comments 1 pointSamsung - Spectrum App via Spectrum Business for TVI have a Samsung TV in a waiting area that I'm trying to run the Spectrum app on instead of getting…Answered ✓ Closed SC_ServiceCenter 63 views 1 comment 0 pointsDigital phone only? No regular phone (POTS) connectivity?I was told by the Service Rep that I signed up for Voice/ phone service that there were 2 options, …Answered ✓ Closed Beaglemania 107 views 8 comments 0 pointsIs there a way to set a 'Favorites' as my default filter?I have my favorite channels set under Favorites. I would like to set this as my default filter ins…Answered ✓ Closed runningmom 132 views 3 comments 0 points