Before posting a new question, please check out our Internet / WiFi and Spectrum TV App troubleshooting pages for common issues, as well as useful information to include in your post.
Advanced Search Options
We have advanced search options to make it easier to locate posts, questions and answers on this community.
More information can be found at Advanced Search Options
If you are looking for something specific, please check if someone else has already asked or answered the same question.
Frequently Asked Questions
(Quick links to the current most searched topics)
How can I pause and rewind live TV using the Spectrum TV app?
Spectrum TV App Supported Devices
Welcome to the Spectrum Community
Customer community to exchange ideas, ask questions and create valuable, relevant content for an improved experience with our services
Discussion List
-
How do I turn off digital home phone voicemail?The question above has been asked and answered on a different thread in September 2021. Unfortunate…Answered jeanneb921 51 views 2 comments 0 points
Will someone at Spectrum please understand seasonal hold?Seasonal need -- #1 -- to be able to forward phone calls to summer location #2 -- really low/afford…Answered ✓ JillB52 164 views 5 comments 0 points
cat 6 lenthI know cat 6 is good for up to 314 feet. from my swith to my last device is just under 100 feet , f…Answered ✓ MrMike2 42 views 1 comment 0 points
Mesh router system recommendations? (Set of 3)Kind of a two part question, but what’s the WiFi 6 routers range? What’s everyone using for a mesh …
Is ipv6 an option to enable with a WiFi 6 router?for those of you with an Xbox one, you probably know that they prefer ipv6, or both ipv4 and ipv6; …
Spectrum recently viewed does not work on 4 different apple tvsI have 4 apple tvs. The "recently viewed" stopped working correctly on all of them. I h…Answered DC3236 28 views 1 comment 0 points
How do I return the old equipmentHow do I return the old equipmentAnswered topaz1228 35 views 1 comment 0 points
Charter email setupI am using Outlook 2019 on my desktop. I have tried using the auto setup AND the manual setup using…
How do I get Spectrum to recheck the local node?I have been a long time customer, and except for the occasional outage I have never had issues. How…Answered ✓ Joshua86 47 views 1 comment 0 points
No Visual Voicemail Since Phone ReplacementI recently upgraded my Galaxy phone to a newer model and after it was setup, the Visual Voicemail b…Answered ✓ DNJagman52 64 views 1 comment 0 points
Please let us block area codes!Hello, My Samsung S21 gets multiple spam from area code 954 per day. I want to block the whole area…Answered James_K 65 views 1 comment 0 points
Downstream signal strength has dropped significantly over the last 30 daysModem: Motorola MB8600 (firmware 8600-18.2.12) Location: Lexington, KY Connection: Wired Hi. I'll…Answered jrmayfield 79 views 3 comments 0 points
Cannot connect to Spectrum Mobile Access PointI was talking to two tech support reps today but I got disconnected both times before resolution. M…Answered raul1237 230 views 18 comments 0 points
I am returning three receivers.I am returning three receivers. Do I need to return the cables and remotes as wellAnswered ✓ Dykes33 56 views 1 comment 0 points
Roku TV Spectrum App & Caller ID with Name & Caller ID with Name Log Display?I subscribe to Spectrum's TV, Internet, and Phone with Caller ID and Name bundle. Can I set it up s…Answered jpblier1 39 views 1 comment 0 points
Can’t record Hallmark moviesI have set up the Hallmark movies to record. It shows it’s set with the red dot but doesn’t show it…Answered ✓ LaurieB5511_ 88 views 12 comments 0 points
Changing from TV SelectIs there a way to "downgrade" my TV package from TV Select? I realized I'm really only wa…Answered ✓ rpatterson8 50 views 1 comment 0 points
Will there ever be a forward and delete email function?I have all of my Spectrum email forwarded but then I have to go into my Spectrum email to delete al…
UR3-SR3S remote not working properlyI recently received a new remote and set it up, but when I press the guide button, the settings scr…
Spectrum TV on Fire TVAre there plans to add Fire TV to Spectrum TV devices?Answered ✓ pwalstead 35 views 1 comment 0 points
Spectrum App on Apple TVFor months I had nothing but issues w/the Spectrum App on my Apple TV & Roku which I reported n…Answered ✓ AppProblems 70 views 2 comments 0 pointsStarted By AppProblemsMost recent by AppProblems Spectrum TV App Feedback - Apple Devices & Apple TV
What is error GDVR-1004?I'm trying to set a program to record, a series, but I keep getting this code. I have plenty of roo…Answered ✓ Hooversmom 34 views 1 comment 0 points
DGE-1001What is this code for and how do I fix itAnswered ✓ Superslidestyle 56 views 1 comment 0 points
Outlook and ios mail receiving emails but unable to sendI am having an issue which the online support team said it was not their issue at spectrum where I …
My Spectrum App Error IDID-3210I am getting the error IDID-3210 when I try to use the My Spectrum App but I can use the same login…Answered Archie 59 views 1 comment 0 points
Cable cardsI saw a post stating you no longer support cable cards...isn't this required by fcc law?
How to get a website on Security Shields whitelist?EDIT: Solution found at: Unblock Website | Spectrum Support I am a freelance and hobbyist web devel…
No internet after outageApparently there is no longer a planned outage, but my internet is still down. The top light is blu…Answered ✓ Fred_durst77 58 views 1 comment 0 points
Which cable modem is better?Which cable modem is better: Arris TM1602a or Hitron E31N2V1 any info would help. thanks!Answered ✓ mmbinder 82 views 3 comments 0 points
2.5 and 5g issuesSo I seem to not be able to watch videos on either 2.5 or 5g with my phone whenever i try to open H…Answered ✓ Mustangkill 44 views 1 comment 0 points
