Troubleshooting
Discussion List
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Why is my dvr saying it’s 99% full and deleting programs?I currently have one 2hr movie on my dvr. Recorded a 3 hr sports event and it deleted the unwatche…
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WiFi router interfacehelp me access advance WiFi router interface without pc or app. New to this configuration stuff so…
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Internet Routing problem (not internal routing)For the last week (written 3/18/2024) I've suddenly been unable to get past Battle.net screen. When…
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Problems with appThere are several problems I'm having with the Spectrum app: 1) When I turn on my Apple TV, the app…lenf67 62 views 0 comments 0 points Started by lenf67 Spectrum TV App Feedback - Apple Devices & Apple TV
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How to I get an internet connection using IPv6 ?I'm fiber customer, obviously using spectrums modem but I am using a wifi mesh system and I have ip…
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Spectrum App not staying loaded.I see from many web sites, that a lot of other people have same problem. Spectrum tech advised me t…Answered Closed jeffersoncp 103 views 1 comment 0 points Most recent by James_M Spectrum TV App Feedback - ROKU & Other devices
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Can not sign into my chartermi.net account I have had for 20 yearsI lost the ability to send email on 1-25-24 and the whole account on 1-26-24 while using chat to fi…
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Am I in an outage?I live in Kansas City, Missouri with my family and our service is down. The TV, internet, and phone…
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Upgraded to Gig Internet, quite disappointed for gamingI recently upgraded my spectrum Internet plan from the base plan of 250 MB down to gig Internet and…
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Did Spectrum Mobile specifically asked Google to not enable Visual Voicemail on their serviceMany MVNOs have specifically asked Google to not enable Visual Voicemail (voicemail transcription o…
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Xbox Series X screen cutoff on hallmark channelsThe screen is cutoff when watching the hallmark channels on the Xbox series x. I know this channel …Closed Masked_Bandit 449 views 8 comments 0 points Most recent by HT_Greenfield Spectrum Archives: 2020 - Present
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Lag and blurry images while streaming from my Spectrum TV app through my Apple TV.There is a lot of lag, picture blurry and even freezing while watching the spectrum app through an …Answered ✓ Closed Mboorse 343 views 1 comment 0 points Most recent by Lyn_T Spectrum TV App Feedback - Apple Devices & Apple TV
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@charter.net user account access has stopped working but primary address works.I have had multiple "@charter.net" email addresses for family users for 15+ years. Someth…
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Internet drops for all devices but modem and router appear on line.My connection to the internet for all devices drops about 2-3 times per day at random times and for…Answered ✓ Closed awgiles 172 views 4 comments 0 points Most recent by RAIST515O Internet 2023 Archive
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Why did the new email interface remove the ability to MOVE a sent email to another file?The old email allowed me to MOVE a SENT email to another folder. When you would click on the email …
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How do I actually disable Security Shield/Chat With Us blocking important stuff.This is a really dumb problem. My issue to disable security shield is the fact that I need to press…
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I am trying to pay my bill, but I keep getting the error "We're sorry, something on our end didn't."I tried on both the app itself and the website but the error still shows up whenever I press the Ma…Answered ✓ Closed PrinceJeewani 1.1K views 1 comment 0 points Most recent by William_M Managing & Using your Spectrum Account
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Charter email setupI am using Outlook 2019 on my desktop. I have tried using the auto setup AND the manual setup using…Answered ✓ Closed Kat663 3.3K views 3 comments 0 points Most recent by James_M Internet 2023 Archive
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How to get a website on Security Shields whitelist?EDIT: Solution found at: Unblock Website | Spectrum Support I am a freelance and hobbyist web devel…
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Jitter, ping spikesApproximately two weeks ago, I heard comments while online gaming that indicated my Internet connec…
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Motorola MB8611 with 1gig service frequently dropping connection and rebootingGood morning. Similar to another user experiencing problems with this exact model, our home interne…Answered Closed OtherSarah5 2K views 11 comments 0 points Most recent by Hammerfest Spectrum Archives: 2020 - Present
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Frequent channel dropLong time TWC/Charter/Spectrum user with a Motorola DCX340M box and i-Guide. Starting about 6 month…
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Am I in an outage? (Is my Spectrum service in an outage?)If your services are currently impacted, you can check for known issues impacting your local servic…Announcement Closed James_M 191.7K views 0 comments 0 points Started by James_M Community Instructions
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Our cable box channel guide shows "to be announced" for all local channelsThis started happening for a few channels and slowly got worse. I unplugged the box and re-plugged…Answered ✓ Closed M12 1.3K views 3 comments 0 points Most recent by Satch Spectrum TV App 2023 Archive