Welcome to the Community!
If you are looking for something specific, please use the search bar to check if someone else has asked or answered the same question before posting a new question. Check out our Community Instructions for other FAQ's.
Get help regarding your internet service. including IPv6 & WiFi Hotspots
RE: Constant T3/T4 Timeouts + Possibly fixed on my own.Ok.... so a couple days ago my Spectrum (formerly TWC, Former Adelphia, and anciently former Comcas…Answered Closed AndrewLB 484 views 9 comments 0 pointsPort Forward issueI just upgraded to 1gig and Spectrum provided me with their RAC2V1S router because I have a static …Answered Closed elliotroth 300 views 3 comments 0 pointsWhat kind of cable is that?Hi, I'm moving apartment and in the new apartment the only coax cable I found is the one in the pic…Answered Closed Mark26 51 views 3 comments 0 pointsWanting to get modem levels for correcteds and uncorrectables that might be high from SpectrumI had been having some issues with my volume and was getting held from Julia_R and community help t…Answered Closed figureguy 115 views 9 comments 0 pointsHigh latency or timeout to first hop in Spectrum networkI'm having high latency issues on my first hop to Spectrum network. See my Ping Tracer graph below…Answered Closed michael432 248 views 1 comment 0 pointsDaily disconnects since service installed with no resolution. Logs attachedI've only been a customer for a couple of months but I've had very regular headaches - primarily, s…Answered Closed topoisomerase 114 views 5 comments 0 pointsHow does one increase the upload speed?Our church wants to start live streaming our services. According to restream.io, we should have 6Mb…Accepted Answer Closed Parish_Admin 116 views 2 comments 0 pointsRepeating Timing Synchronization FailureGreetings all -- I'm in NYC. I have been experiencing timing synchronization failure messages (fail…Accepted Answer Closed grog 132 views 8 comments 1 pointMy connection is also dropping anywhere from every 30-60 minutes,This discussion was created from comments split from: Internet cuts out every 30 - 40 minutes.Closed System 417 views 3 comments 0 pointsPacket loss between 7pm and 8 am every day.I have had packet loss for the past few weeks between 7 pm and 8 am every day. It interrupts gaming…Answered Closed Ddrowell 153 views 4 comments 0 pointsOngoing short intermittent dropouts (logs attached)Hi, I have legacy TWC Extreme Internet and am experiencing speeds with ~60 Mbps but with intermitte…Answered Closed MichaelM 389 views 29 comments 0 pointsBlinking online lightI got my modem on Thursday and I powered it on and everything and connected it to a router. It’s be…Answered Closed RmNv1925 1.1K views 1 comment 0 pointsMotorola MB8600 for 400 MbpsI am currently in 200 Mbps plan and considering to upgrade the service to 400 Mbps. After research …Answered Closed RLI0911 449 views 2 comments 0 pointsFrequent connection drops everyday, modem says T3 or T4 errorI’m having frequent internet connectivity drops every day always late morning/early afternoon (usua…Answered Closed R491 85 views 1 comment 0 pointsreplacing damaged cable segment didn't solve connectivity issues. what's next?Hi all, Several days ago I had posted about connectivity issues I was having...I had found a nicke…Accepted Answer Closed dcon 132 views 16 comments 0 pointsWired Connection - Sudden Abysmal Upload speed & High LatencyMy upload was completely stable & fine with no issues until a week ago or so. Last known date m…Answered Closed JakePitts 193 views 7 comments 0 pointsHas anyone else's internet/cable been down since 3:00 yesterday afternoon?It was a 2 hour estimate for repair at 3:30 yesterday. As of noon today, we are still without serv…Answered Closed Dink182 62 views 4 comments 0 pointsMultiple T3 Timeouts Everyday — Is It My Hardware or Something Else?My Motorola MB7420 is experiencing multiple (2-3) T3 timeouts everyday, and they're really interfer…Answered Closed Patrick_W 52 views 2 comments 0 pointsInternet Drops and speeds are slowMy connection keeps dropping and is so slow. I am on my 2nd personal modem and its still an issue. …Answered Closed AngelaM 628 views 12 comments 0 pointsInternet connection frequently dropsUsually we get a lot of drops around the same time during the day, mainly in the afternoon a couple…Answered Closed nmcmahan52 145 views 5 comments 0 pointsRecurring Internet OutagesI have had recurring internet outages once or twice a week for the past month and a half in Waxhaw,…Answered Closed gkt 51 views 3 comments 0 pointsSpectrum-provided wireless router reducing speedsI recently upgraded to the 400Mbps internet plan. As part of this, Spectrum sent me a new cable mod…Answered Closed krk43055 98 views 3 comments 0 pointsNetgear CM1200 modem dropping internet, random lagging in gamesI originally had an Arris SB6183 that was working fine until it died after a lightning storm. I pul…Accepted Answer Closed echao12 708 views 10 comments 0 pointsIntermittent Internet + Numerous Modem ErrorsHi all! I'm in Staten Island and for the longest time, I've had intermittent internet service despi…Closed Nitebeat 194 views 4 comments 0 pointsIntermediate upload issueI am having intermediate upload issue. To be exact i have 200/10 plan and download usually is fine …Answered Closed Silent 21 views 1 comment 0 pointsNot getting speed of 200Mbps that I just upgraded toUpgraded to 200Mbps on 08/24/2020 but when testing the speed only showed 100Mbps. Talked with tech …Answered Closed Diane_M 231 views 9 comments 0 pointsmodem needs to be restarted oftenMy cable modem stops working almost daily. Turning it off and on again fixes it, but it's becoming…Answered Closed pfalstad 61 views 5 comments 0 pointsIntermittent bad speeds, and NOT LOCKED Channels or LOTS of uncorrectables (alternates)I've been getting packet loss in games, poor speed test results and just intermittent problems for …Answered Closed telnetdoogie 1.1K views 37 comments 1 pointSpectrum dropping connection regularly, 2 cable modems same issue, logs in message - RESOLVEDReally need help with this. I've seen other resolve similar issues with a tech checking line qualit…Accepted Answer Closed john_h_l 545 views 7 comments 5 points