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Connectivity
Get help regarding your internet service.
Discussion List
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Speed issue wired in only after upgrading to 1GB plan WNY stateHi, The Spectrum tech just left my residence after 3 hours on site (perplexed despite some nice tr… -
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Suggestion: Change CM MAC address on my account when picking up new cable modemI would like to make a suggestion: Change the CM MAC address on my account when picking up a new ca…
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Having difficulty connecting devices to 2gI have multiple devices that can only connect to 2g WiFi. These are security cameras, air purifier,…
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Change my Spectrum IP addressI am very frustrated and received misleading information from Spectrum customer support for changin…
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Consistent packet loss every ~30 seconds starting at 2nd hop/neighborhood nodeAs the subject says, we recently started noticing instances where our connection would seemingly pa…
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Why won’t my printer work with new, upgraded router and modem?We were upgraded to the newest internet and wifi equipment several months ago. Ever since, even tho…
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Why is my internet speed vary so greatly from day to night?I checked my download Wifi speed earlier this afternoon, and on my phone and computers, was getting…
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What does it mean if the router light is red, but the all the modem lights are blue?This morning the router light was red, but I still had Internet and phone. Usually when the router … -
where can I access my wifi router info on my account?I need to find out my specific wifi connections regarding router connection type for my ecobee
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Random lights flashing on modemJust had a service guy here who ended up replacing our modem, once everything was up and running, a…
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Wi fi jumping on and offMy wifi keeps jumping on and off I think my router is broken the blue light keeps flashing Refe…
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InternetI have had nothing but trouble with the Internet for the last week. Why? Do they need to replace ol…
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Random lights flashing on modem/reposted new discussionReposted in a new discussion, did not mean to post here
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Frustrated customer with no internet for 13+ hoursI work from home most of the time (including weekends) and it’s frustrating when your internet is d…
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Service is out but no outage according to appMy internet service in San Antonio, FL has been out for hours. A service technician came out hours …
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When will they be working on High Split in Orlando metro area?When will they be working on High Split in Orlando metro area?
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No internetI work from home and at least once a month my Internet goes out this is so uncalled for especially …
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Internet ServiceI have been without service for over four hours. When contacting Spectrum, no information is provid…
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I can’t connect my internetI can’t connect my internet
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Internet Lost 3 time a DayHello sir/madam Why my internet lost three time a day . Every time i have to reset .
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Has anyone else had issues with daily outages in their area?For the past 3 months I've had outages in my area constantly. At first they would happen every few …
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Need statementMy bill I need to find most recent statement from Spectrum
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2nd modem for failoverMy firewall (Firewalla Gold SE) serves as my router. It has a provision of having input from anoth…
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