Before posting a new question, please check out our Internet / WiFi and Spectrum TV App troubleshooting pages for common issues, as well as useful information to include in your post.
Advanced Search Options
We have advanced search options to make it easier to locate posts, questions and answers on this community.
More information can be found at Advanced Search Options
If you are looking for something specific, please check if someone else has already asked or answered the same question.
You are currently viewing the Spectrum Community Archives
This content may be outdated or inaccurate
All posts are closed and commenting has been disabled
If you have a question or comment, please start a new post (registration is required)
Leave the Archive
This content may be outdated or inaccurate
All posts are closed and commenting has been disabled
If you have a question or comment, please start a new post (registration is required)
Leave the Archive
Frequently Asked Questions
(Quick links to the current most searched topics)
How can I pause and rewind live TV using the Spectrum TV app?
Spectrum TV App Supported Devices
Spectrum Archives: 2020 - Present
Archived content from July 2020 - Present
Discussion List
-
How can i cancel service?Every time I call or chat to cancel service I wait 30 minutes and when a person connects...they tel…
Why is my Spectrum Wi-Fi Calling not connecting when my wi-fi signal is "Excellent"?My wife and I switched to Spectrum Mobile before moving to a new house with weak cell service, part…
The new feature "Call Guard" does not block the calls that nomorobo use to? You still get calls!!Nomorobo blocked so many calls, and you could add numbers as needed. Call guard only blocks the 25 …
Yes! You Can Still Use Nomorobo With Spectrum Call Guard!Guys, I know several people who have tried it and it REALLY stops the telemarketer and spam calls! …
Suggestion for VoiceZone in Mobile BrowserSince voicezone is not available in the MySpectrum App, I have to use the browser to access VoiceZ…
Why can’t I login to my account from overseas?I’m outside of the US and cannot login to the app nor access the webpage.
DVR not showing in app - SolvedHello, This problem has been ongoing for the better part of a year, but I've been too lazy to deal …Answered ✓ Closed TechNut79 6.6K views 10 comments 5 points
Unable to pay bill onlineThis has been happening since you recently updated your web site. Phone support says to wait 24 hrs…Answered Closed TalkingHead 991 views 4 comments 0 pointsStarted By TalkingHeadMost recent by Satch
Can't Log Into Account on WebsiteI was always able to log into my account on the website, now I can only log into my account on the …
NBC Sports app 'Authentication Error' when linked to spectrum accountDoes anyone have a solution to the "Authentication Error" messages I'm receiving when try…
If Spectrum Call Guard is Not Working, but is Activated in "My Account," Call SpectrumImportant Community Information Regarding Spectrum Call Guard: If you have Spectrum Voice Service (…Answered ✓ Closed Satch 1.1K views 5 comments 1 pointStarted By SatchMost recent by catchtwentytwo
How to get Spectrum Call Guard to block async callsHow do I set up Spectrum Call Guard to block "async" calls?
Why can we no longer send email through Outlook?Our email has been working fine until Feb. 1st. We can still receive email in Outlook, but can no …
Can I access the USB port on Spectrum issued routers?I have connected an NTFS formatted solid-state hard drive to the RAC2V2S router through USB. In the…Answered ✓ Closed Colorado_19 4.3K views 3 comments 1 pointStarted By Colorado_19Most recent by Renee_T
Where are the security settings for the new Wifi 6 Router?I was able to select the WPA / WPA2 (TKIP vs AES) security settings on my previous modem. I can't…Answered ✓ Closed atxRealtor 3.8K views 1 comment 0 pointsStarted By atxRealtorMost recent by Tyleen_Z
Spectrum TV App won’t open, error IGE 9000 - SolvedWorked fine on iPad & iPhone, for years. Now just in last few weeks, it won’t open. Says “som…
Anyone Receiving Fax Sound while on Voice Calls?2/8/2021 Folks, I live in zip code 30253 and since November 2020, our VOIP phone is intermittently …
Improve Block Unwanted Callers and Block Anonymous Calls/Enhanced Block Anonymous Calls featuresHi Spectrum. When enabled, these features state that they will play “The party you are calling is n…
Block all caller ID beginning with letter VHello, I keep getting many calls per day all beginning with the letter V (call history below). I ha…Answered ✓ Closed hotdango 7.9K views 6 comments 2 points
Caller ID not showing on TVThe caller ID for our phone is no longer showing up on our TV. Suggestions?
Pause Live TV Please!Anyone else unable to pause live TV using the AppleTV app? Seems an odd feature to omit given the r…
Do you have the battery backup unit? Does it keep your phone working if your electricity goes out?A tech told me the battery backup only powers my modem, and not my phone. I can't see where this wo…Answered ✓ Closed Snowwhite123 1.2K views 4 comments 0 pointsStarted By Snowwhite123Most recent by catchtwentytwo
Can My Spectrum app handle multiple accounts?I have two houses, and two Spectrum accounts. Can I access both from the Spectrum app?Answered Closed RustyCradle 9K views 1 comment 0 pointsStarted By RustyCradleMost recent by James_M
Error code GGU-9005; GGU-9001I get these error codes when I try to view other episodes of a show On Demand. Example: I found the…
Issue with SMTP from ThunderbirdI get the following error when trying to send email from Thunderbird using my Spectrum email accoun…Answered ✓ Closed Ricmusician 1.1K views 8 comments 1 pointStarted By RicmusicianMost recent by Dawter
Can not access my charter.net email accountAll of a sudden my Dad hasn't been able to access his @charter.net email account. There service is …
Why can’t you rewind and pause live programming with the Spectrum app?I switched from AT&T to Spectrum just yesterday. I’m discouraged that I’ve lost features that I…
Error code AGE-9000I have had this code for at least 2 weeks now. I have called, chatted and seen here the answers. Th…Answered ✓ Closed Pamatada1 308 views 9 comments 0 points
Error Code AGE-9000I have been consistently getting this error when trying to click on channels in My Library and some…Answered ✓ Closed wavedancer 3.2K views 1 comment 0 pointsStarted By wavedancerMost recent by James_M
Port forwarding not workingI have the SAC2V2S router from spectrum and I have added the port forwarding rule through the My Sp…Answered ✓ Closed Bobbie_Comeaux 6.1K views 3 comments 0 pointsStarted By Bobbie_ComeauxMost recent by Bobbie_Comeaux
